8 Ways to Troubleshoot If Gmail Is Not Working Properly

  • If gmail isn’t working properly, there are some troubleshooting steps you can take to get it working again.
  • make sure there is no problem with your browser; you can try running gmail in a different browser and disable browser extensions.
  • You may also need to free up some space on Google Drive, clear your browser cache, or restart your device.

gmail is one of those things that almost everyone has in common; It doesn’t matter if you use a Mac, PC, iPhone, or Android, work from home, or go to a corporate office, there’s a good chance you have at least one Gmail account. and that means that you almost certainly ran into some kind of technical problem that caused gmail to not work properly.

There are many possible reasons why gmail might have abruptly stopped your morning email check, but the good news is that there are a few simple things you can do to reduce the problem and get back up and running. again.

close and reopen gmail

If gmail isn’t working, often all you need to do is simply close your gmail instance and reopen it. If you are in a web browser, close the browser, reopen it, and return to the gmail website. if you’re on a mobile device, close the app and restart it.

try gmail in another browser

The next easiest way to fix the problem is to try gmail in another browser. if you usually use chrome, for example, open gmail in firefox and see if it works there. if so, figuring out why it’s not working in chrome may be something you need to figure out later, but at least you can get on with your day. Likewise, if it doesn’t work on the mobile app, switch to a browser and see if you have a better experience there.

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check if gmail is down

It is possible that the problem is not with your computer or browser, but that the gmail service is offline. To find out, you can check the gmail network status on downdetector or search for “is gmail down” in a google search. if there is a service outage, you will have to wait for it to be resolved.

clean up your google storage space

You may have some issues with gmail if you also run out of storage space on your google drive account as google drive is where your gmail is stored. check if you are running out of space and free up space if necessary.

make sure you have a good internet connection

This may seem like a no-brainer, but also make sure you have a reliable internet connection, either via Wi-Fi or cellular. For example, your home internet connection may be offline, but the Wi-Fi is still strong. Your mobile device may be trying to connect via Wi-Fi, but no data is being transmitted. to check if other applications or websites are not working properly. If you’re on a mobile device, you can also turn off Wi-Fi and force your device to use a cellular signal.

restart your computer

if still unsuccessful, turn off your device, be it a computer, android phone, or iphone, and then restart it. then try gmail again. sometimes restarting the device is what is needed to eliminate problems with its memory or with an application or browser.

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disable your browser plug-ins

If the problem with gmail seems to be limited to a particular web browser, it is very likely that you are using a browser extension or plugin that conflicts with gmail. the good news is that it’s easy to disable your extensions and see if that solves the problem. disable all your extensions (here’s how to disable extensions in chrome) and see if that fixed the problem. If it did, you can try to turn them back on, one at a time, until you find the problematic extension that conflicts with Gmail.

clear your browser’s cache

Finally, your browser’s cache may also be preventing gmail from working properly. To test this, try clearing your browser’s cache and cookies. Here’s how to clear your cache and cookies in chrome for example and if you’re using an iphone uninstall the gmail app then reinstall it from the app store. If you’re using an android device, the steps may be very minor depending on the phone and version of android you’re running, but here’s the general procedure:

1. Launch the settings application.

2. tap apps & notifications.

3. Go to the list of apps (you may need to touch see all apps) and touch gmail.

4. tap storage & cache.

5. tap clear cache.

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