according to forbes, chase bank ranks sixth in size in the nation. With branches around the world, Chase is a massive banking institution. and yet they have suffered many customer service disappointments such as chasing fraudulent accounts.
Finding the right customer service representative for your needs may seem like a challenge, but it’s not impossible. The following contact information will make it easy for you to get in touch with the right customer service department when you need it.
Online banking and online customer service can save you time and the frustration of waiting on hold. the customer service contact page is a great starting point for contacting chase customer service.
personal checking and savings accounts
You can open an account online or log in to your existing account to chat with customer support. For general inquiries, you may contact Chase at 1-877-260-2178 or 1-877-242-7372. For those outside the United States, call 1-713-262-3300.
For online and mobile banking technical support, call 1-877-chasepc (1-877-242-7372). if you are outside the us In the US, call 1-713-262-3300
If you are hearing impaired, you may contact tdd/tty at 1-800-242-7383. If your card is stolen, you can call 1-800-935-9935.
With over 5,000 locations, you can find a location near you with this tool. You can also request a meeting with a local representative by completing this form.
To contact Chase by mail, send correspondence to
national bank by mail p.o. box 6185 westerville, oh 43086
for express or certified mail, send correspondence to
national bank by post code oh1-0333 340 s. cleveland avenue building 370 westerville, oh 43081 united states
business services
chase offers a wide range of business services. The easiest way to use customer service is through the online customer service features. If you need to speak to a customer service representative, the following numbers should make it easy for you to connect with the support you need.
Merchants can find a full range of services to accept payments through Chase Merchant Services. For information and support, visit the support page. If you are having technical difficulties accepting or processing payments, please call 1-800-242-7338. Outside the United States, call 1-713-262-3300.
You can also contact merchant support at merchant.support@chase.com.
Business checking account information can be accessed on this web page.
If you’re interested in exploring Chase’s options for business loans and other services, visit this web page to find information on available products.
If you prefer to contact customer service by phone, Chase offers a variety of customer service numbers for business customers.
existing accounts—1-800-242-7338
online banking technical support: 1-877-242-7372
Business Platinum Line: 1-877-425-8100
cash management: 1-800-606-7615
business services: 1-888-886-8869
tech support: 1-800-677-7477
Chase Business Customer Complaints: 1-866-564-2262
debit card fraud prevention: 1-800-978-8664
investments
To access customer service for Chase Investment Services, use the website or access the online capability to meet with an advisor. chase also offers a learning and information page to help you set and achieve your smart investing goals.
credit cards
chase offers a wide selection of credit cards to meet the needs of every customer. visit the credit card resource center to find out what cards are available, use a side-by-side comparison tool, or apply for a card.
To contact customer service for personal credit cards, call 1-800-432-3117. international callers use 1-302-594-8200. chase accepts operator relay calls. if you are deaf or have a speech disability, call 711 for help.
To contact customer service for a business credit card, call 1-888-269-8690. callers from abroad for business cards should call 1-480-350-7099.
To make payments by mail, use a check or money order with your name and account number on it. mail to cardholder services, p.o. box 6294, carol stream, il 60197-6294.
For general inquiries, email card services, p.o. box 15298, wilmington, from 19850.
For members of the United States Armed Forces, you can access Chase Military Services at 1-877-469-0110 or by mail at SCRA Request, p.o. box 183240, colon, ah 43218-3240.
If you have a dispute about a credit bureau report, submit the information to Card Services, Credit Bureau Dispute Processing, p.o. box 15369, wilmington, from 19850-5369.
If you’re still having trouble with your Chase account or customer service, there are legal alternatives. You can file a complaint against Chase. While your user agreement likely prevents you from joining any existing Chase lawsuits, you can still sue Chase in small claims court or use arbitration with the help of FairShake. file an official dispute with chase bank when customer service does not resolve your issue.