Recently, various online and social media forums came alive with complaints from android ios users. while the wording of your queries was different, your question was basically the same: why is my yahoo mail stopping? We’ve done our research and come up with these seven ways to effectively fix the problem, if you find your yahoo mail keeps crashing.
The thing about most email messaging applications, including yahoo mail, is that they serve very important functions in our lives. so when they fail, it’s not just a minor inconvenience to several people, but a major catastrophe.
When these applications crash, as they invariably will, it’s best to find solutions as quickly as possible, so your productivity doesn’t suffer. If your yahoo mail keeps stopping, here are seven ways to address the issue and get your email working again:
1. update system android webview and chrome
This is one of the most common reasons why your yahoo mail keeps crashing. We don’t want to get too deep into the technicalities, but the Android System Web View is an integral member of the Android operating system that supports apps developed by Google and other third-party apps. A flaw of this android system web view is what makes most of the android apps developed by google along with other apps not working properly. Google recommends downloading the latest android webview and chrome system versions from the play store to fix the problem. here’s how to do it:
- from your mobile phone, click and open the play store app
- type “android system web view” in the search box and click search
- click the result, and select update
- if “update” is not available as an option, skip to the next step
- type google chrome and click search
- click “update”
2. clear app cache and data
If your yahoo mail keeps crashing even after trying the above solution, you may need to clear the app data and cache, and sign in to your account again. This step may result in data loss on your end, and many of your custom settings will revert to their default values, but in most cases, it will fix the problem and you will be able to use your yahoo mail app again without any issues. To do this, follow these simple steps:
- go to your phone settings and click on it
- scroll down to apps & notifications and select it
- locate the yahoo mail app and click click enter
- from the application menu, select storage
- click it, then choose clear cache
- after completing that action, select clear data
- run yahoo mail app again
3. uninstall and reinstall yahoo mail app
sometimes all that is needed to fix the problem, if your yahoo mail keeps stopping, is to uninstall and reinstall the application. this can be done in a few moments and will generally not result in data loss for you. To test this option, simply follow the instructions below:
- enter the settings app on your smartphone
- locate the yahoo mail app and select
- select uninstall and wait for the action to complete
- click play store app to access google play store
- type yahoo mail in search box and click search
- install mail from yahoo again
- after installation, run the application
4. force stop and restart the yahoo mail app
Most smartphones warn against force stopping apps, as that action can cause the app to misbehave. that’s good advice in the best of times, but these aren’t the best of times, right? also, when you force stop an app, it refreshes the app’s active memory, which is good at this point. If your yahoo mail keeps stopping even after trying the other options, force stop the application and restart it as follows:
- by clicking on your phone’s settings app
- locate the yahoo mail app and select
- choose force stop, and when the warning appears, you are ok
- restart the app
- start the app again
5. uninstall android system webview
Since an android system webview bug is the main reason why your yahoo mail stops, along with other apps, a very simple way to fix the problem is to completely uninstall it via google play store. The best part is that it actually works, and doing so can help fix those annoying crashes, especially if you can’t or don’t want to update your android system webview. To do this, simply:
- Go to the google play store via the play store app on your smartphone.
- type android system webview in the search box and click search
- click uninstall and wait for the process to complete
6. free up space on your device
a very simple and common reason why your yahoo mail stops is that there is not enough memory in your phone for it to work properly. Apps need a certain amount of device memory to work and if your device is low on space or ram, the app will keep crashing or stopping due to lack of space. To fix this, delete unnecessary files on your android phone to free up disk space. You can also uninstall unused apps to free up ram for your yahoo mail app to work. When you’ve done this, restart your phone and launch the yahoo mail app again.
7. contact yahoo mail customer service
The final step you need to take, if you’ve tried all the possible solutions above, but your yahoo mail continues to stop, is to contact customer support. Contacting yahoo mail customer service and specifying what is wrong with your email and what steps you have taken to fix it is another good way to fix the problem. after listening to you, they may be able to accurately diagnose what the specific cause of the problem might be and offer solutions once and for all. yahoo mail customer service can be contacted through various platforms.