VNPost | Parcel post service

The postal parcel service is a service of articles and merchandise. they are attached with different identifiers for tracking in the transport and delivery process.

scope

at the national level

weight, size

weight, size: – maximum weight: 30 kg/piece. – maximum size: not to exceed 1,500 mm for any dimension and 3,000 mm for the sum of the length and the largest circumference measured in a direction other than the length. classification of goods: 1. bulky goods: bulky goods have special characteristics, so they are not loaded or arranged together with other elements, nor should they be handled with care during the transportation and operation process. 2. heavy goods: goods with a unit weight of more than 30 kg. 3. Fragile goods: Goods are made of fragile materials and are handled with care, including the following basic items: – ceramics, stoneware. – glass, crystals. – electronic products, electronic parts and components. – telecommunications and computer equipment. 4. light goods: goods with a volume greater than 6,000 cm3/kg. 5. Infectious goods: the goods contain viruses, bacteria, parasites, fungi… that cause diseases to people and animals. 6. ordinary goods: the goods are not of the same type as the previous ones.

transit time

attached annex

postage rate table

attached annex

additional services

a. address pick-up: the post office arrives at the customer’s address to pick up the postal items at the customer’s request or under the contract signed with the customer. b. Packaging: The post office provides customers with packaging materials at the customer’s request. c. Cash on Delivery: When delivering postal items, the post office collects an amount of money from the recipient and pays that amount of money to the sender in cash or by bank transfer. d. Insured Service: The Post Office compensates customers based on the value of the postal items declared at the time of acceptance in the event of loss or damage caused by the Post Office. me. withdrawal of postal items: the post office stops transporting and delivering postal items and returns them to the sender. this service only applies to packages whose transit time is not complete and are not destroyed or seized as required by law. F. Recipient Name, Address Changes: The Post Office delivers items to recipients whose names and addresses are different from the names and addresses on the mail items. this service only applies to packages whose transit time is not complete and are not destroyed or seized as required by law. gram. cash on delivery: the post office delivers the items and collects additional charges according to the contracts signed with the recipients/senders. h. Delivery to addresses in person: The Post Office delivers items to addresses in person. this service does not apply to party leaders and local and central authorities. Yo. delivery note: the post office obtains the recipient’s signature on the delivery note or customer acceptance form to return it to the sender. J. delivery notification sms/email: the post office sends sms/email to the phone/email provided by the sender to inform the delivery result. k. joint delivery verification: the post office counts and verifies the number of postal items or counts and verifies the detailed content of postal items when they are accepted and delivered; Request a stamp from the receiving organizations and agencies on the delivery report or other forms of delivery from the client, and then send it to the sender. I delivery at the request of the recipient: the post office changes the address, method and time of delivery of postal items at the request of the recipient. This service applies to parcels with a national address. meter. Remaining postal: mailpieces are stored at postal service points and a notification is sent to the recipient to receive directly. north. private box: post offices offer customers private boxes for rent at service points for receiving postal items. each box is individually numbered and only available to one customer. o Return services: Post offices return undelivered packages at the request of senders in writing on the delivery note.

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inquiries, compensation

1. consultation time: a. six (06) months from the final date of the transit time of the article for loss, delay against the published transit time; If the transit time is not published, the term will be computed from the time of acceptance. b. one (01) month from the date the item was delivered to the recipient for damage, postage and related inquiries. 2. query settlement time: a. for domestic service: 2 months from the acceptance of the consultation. b. for international service: 3 months from the acceptance of the consultation. 3. compensation principles: – in case of loss, damage or change of all content: compensation for damages will be determined according to the limitation of liability to pay damages for all customer service that was used. – in case of loss, damage or partial exchange, compensation will be based on the actual damage but will not exceed the limit of liability for all damages that applies to the services that customers have used, unless the post office and the client has other agreements. – limit of liability for compensation issued by vietnam post in accordance with the level of compensation granted by the relevant authorities. – Compensation is paid in Vietnam Dong, payment is made once unless the post office and the customer have other agreements. – compensation is paid to the sender, unless otherwise agreed; in case of partial loss, damage the recipient agrees to accept the rest, compensation will be paid to the recipients; compensation for direct damage is made on the basis of supply contracts and the use of postal services. Compensation for indirect damages outside the contract or beneficiaries is not obtained because the postal service does not reach the quality agreed by both parties. 4. compensation: – for loss and damage: the amount of the compensation will be equivalent to 4 times the postage at the time of shipment (including value added tax). – for partial loss and damage: the maximum compensation for each item: amount of compensation: (% weight partially lost/damaged) x (the maximum compensation for loss/damage). in which: (% of partially lost/damaged weight is determined based on the minute made and confirmed by the sender/recipient). – in case the item has been incorrectly returned due to the fault of the post office: free return postage and refund of the acceptance postage (including value added tax).

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