FIX: Mail App is not working in Windows 10

Microsoft improved a lot its built-in Mail app in Windows 10. But even in the improved version, some people are reporting that they’re unable to receive emails or even open the app.

So, we prepared a couple of solutions that we hope will be enough to solve the windows 10 mail not working issue.

not being able to launch the mail app can be a big problem, and users have also reported the following issues:

• windows 10 mail app won’t open – Many users reported that the mail app won’t open due to this issue. If your mail app won’t start, you might want to check out some of our solutions.
• windows 10 mail app won’t sync – Another similar issue that occurs is the inability to synchronize your mailbox. This problem will make your mail app almost unusable.
• windows 10 mail app crashes: Many users also reported that their mail app crashes frequently. According to them, the app often crashes on startup, so they can’t use it.
• windows 10 mail not receiving emails: Another common problem with the mail app is the inability to receive emails. this can be a serious problem, but you should be able to solve it with our solutions.
• mail app not working on windows 10 keeps closing, crashing, shutting down – another similar problem that reported by users is the frequent crash of the mail application. According to users, the app keeps closing which prevents users from reading or sending emails.
• mail app not working on windows 10 and freezes also From the inability to start the mail app, many users also reported that their mail app is freezing. according to them, they get stuck on a home screen, so they have to manually close the app.
• the mail app doesn’t update: many users reported that they can’t to update your mail app at all. with the inability to access the mail app, fixing this issue can be difficult.
• mail app won’t start windows 10: the common issue that also occurs is the inability to to start the mail application. According to users, it seems that the mail app crashes as soon as users try to launch it.

That said, the same problem appears for users running windows 11, which makes this problem seem unbeatable even with an OS change, but don’t worry as we have collected the best solutions in this guide.

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how can i fix windows 10 mail app not receiving emails?

In the following video we will show you how to fix mail app not working after windows 10 upgrade.

We recommend that you continue reading after watching the video for the complete guide.

1. install another email client

The email client recommended below is quite similar to the native windows solution in terms of ease of use.

offers more robust and complex capabilities to completely smooth your email sending experience.

This email client features a neat and very intuitive interface that will allow you to easily manage your emails, attachments and contacts in a unified inbox.

By adding integrations to the table, you’ll enjoy a wealth of functionality to cover all your communication needs.

Let’s take a quick look at its key features:

• easy management of emails and contacts from a unified inbox
• customization options (numerous free color themes, different windows-friendly layouts, and more)
• seamless app integrations (facebook , twitter, whatsapp, dropbox, google calendar, asana and more)
• snooze feature to separate and prioritize your emails
• custom sound notifications for incoming and outgoing emails
• intuitive keyboard shortcuts for filing, composing, replying and forwarding
• free 24/7 support in multiple languages

2. check your privacy settings

1. Go to Start Menu and open the Settings app.
2. Go to the Privacy section.
3. Navigate to Calendar in the left pane.
4. Check Let apps access my calendar.
5. And then, under Choose apps that can access calendar, check Mail.

windows 10 is known as an operating system that collects a lot of information and data from you, including your personal data.

But it also gives you a wide variety of privacy settings as you can ban microsoft access to almost all system features.

one of these functions is also a calendar application, which is closely related to the mail application. So if you have blocked Microsoft from accessing the Calendar app, your Mail app won’t work either.

as you can guess the solution to this problem is very simple you just need to go to settings and enable microsoft access to calendar app.

restart your computer and try running the mail application again, everything should work fine. but if not, you can also try the solution below.

3. switch to secure connection

1. Open the Mail app.
2. Click on the Settings icon in the bottom left corner.
3. Go to Manage Accounts.
4. Click on your account and go to Change mailbox settings.
5. Make sure that Server requires encrypted (SSL) connection and Email, under Sync options are checked.

You might also consider switching to a specific mail client that will give you less trouble.

If you’ve changed your privacy settings and everything else is fine, but you still can’t get mail to your inbox, try setting your mail app to use the secure connection.

4. update the mail app

If the mail app is not working on windows 10, you might be able to fix the problem simply by updating it.

many users reported this problem and according to them, updating the application to the latest version can solve this problem.

After updating the mail app to the latest version, the issue should be fixed and you should be able to run the mail app without issue.

5. install windows updates

1. Press Windows Key + I to open the Settings app.
2. When the Settings app opens, navigate to the Update & security section.
3. Now click on Check for updates button.

To keep your PC secure and stable, you need to install windows updates. According to users, they managed to fix this problem simply by installing the latest windows updates.

If the update process gets stuck, check out this awesome guide for quick and easy steps.

By default, Windows 10 automatically installs updates in the background, but sometimes you might miss an important update.

windows will now check for available updates. if updates are available, windows will download them in the background and install them once you restart your pc.

Several users have reported that installing the latest updates fixed the problem with the mail app, so be sure to give it a try.

6. disable sync settings

1. Open the Settings app.
2. Now navigate to the Accounts section.
3. From the menu on the left select Sync your settings.
4. In the right pane, locate Sync settings and turn it off.

If the mail app is not working on your windows 10 pc, you might be able to solve the problem simply by turning off the sync settings.

after disabling the sync settings, you just need to restart your pc to apply the changes.

Once your pc restarts, the problem should be fixed. If everything works fine, you can turn the sync settings back on if you want.

7. change localization settings

1. Press Windows Key + S and enter the Control Panel.
2. Now select Control Panel from the list of results.
3. When Control Panel opens, select Region.
4. Navigate to the Location tab and set Home location to your country.
5. Now go to the Administrative tab and click on the Change system locale button.
6. Select your country from the Current system locale menu and click on OK to save the changes.
7. Now click on Apply and OK in theRegion window.

According to users, you may be able to fix the problem with the mail app simply by changing your localization settings.

Users reported that the mail app is not working for them on windows 10, but after changing the localization settings the issue was completely resolved.

After changing the system locale, check if the problem with the mail application still appears. Several users reported that changing the locale fixed the issue for them, so feel free to try it out.

some users also suggest turning the sync settings feature on and off, so you might want to try that.

7. use command prompt, powershell and dism

7.1 run a system file checker scan

1. press windows key + s to open the search tab and enter cmd.
2. select run as administrator. strong> from the list to open command prompt as administrator.
   • If you don’t have a command prompt available, feel free to use powershell instead.
   • sfc /scannow

   once the sfc scan is complete, check if the issue is resolved. if sfc scan can’t fix the problem, or if you can’t run sfc scan at all, you might want to try using dism scan instead.

   7.2 run a dism scan

   1. Start Command Prompt as administrator.
   2. When Command Prompt opens, enter this line, and press Enter to run it
      • dism /online /cleanup-image /restorehealth

      according to users, if mail app not working on windows 10, you might be able to fix the problem by performing sfc and dism scans.

      These scans are designed to repair corrupted system files, and after performing them, the problem should be resolved.

      once the dism scan is complete, check if the problem persists. if you were unable to run an sfc scan before, be sure to run it after performing a dism scan. now check if the problem still appears.

      some users also recommend using a powershell command to fix this issue. We have to warn you that this command is quite powerful and can cause problems with other applications if you don’t use it correctly.

      Because this command is potentially dangerous, please note that you are using it at your own risk.

      7.2 run a powershell command

      1. right-click the start button and select windows powershell (admin) from the list.
         • This command requires administrative privileges, and if you don’t start powershell as an administrator, you won’t be able to run it.
         • Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like “*SystemApps*”} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}

         after running the powershell command, the problems with the mail app should go away.

         8. reinstall mail app

         8.1 uninstall mail app using powershell

         1. Make sure that you’re logged in as an administrator.
         2. Now start PowerShell as administrator.
         3. When PowerShell opens, paste this line, and press Enter to run it:
            • get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage

            If the mail app is not working on windows 10, you might be able to fix the problem simply by reinstalling it. To reinstall the mail app, you’ll need to use powershell by running the command from above.

            8.2 uninstall mail app using dedicated uninstaller

            If you are not comfortable using powershell, you can remove the mail app using third party uninstaller software for pc.

            This list of uninstaller software we compiled will help you choose one that is compatible with your computer, so you can remove any application; even the most stubborn are eradicated and you can be sure that it will not leave any traces.

            After running the removal tool, you will reclaim the free space on your pc that was clogged with the remnants of all the useless files you didn’t even know existed on your hard drive.

            8.3 reinstall mail app from microsoft store

            1. Press Windows Key + S and enter store.
            2. Select Microsoft Store from the list of results.
            3. In the search bar, enter Mailand select Mail and Calendar from the list of results.
            4. Now click the Install button to install Mail application again.

            you must install it again from the microsoft store. to do so, follow the steps above.

            8.4 reinstall mail app using powershell

            Several users claim that you can also reinstall the Mail app simply by starting PowerShell as administrator and running this command: Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}

            after reinstalling the mail app, the problem should be completely resolved.

            9. change the owner of the windows/communications/apps directory

            1. navigate to this directory:
               • c:program files

               Now locate WindowsApps directory, right-click it and choose Properties from the menu.

            2. When the Properties window opens, go to Security and click on Advanced.
            3. Now click the Change next to the Owner section.
            4. Enter your user account name in the Enter the object name to select field.
            5. Click on the Check Names button.
            6. If everything is in order, click on OK to save the changes.
            7. Click on Apply and OKto save the changes.
            8. Now navigate to the WindowsApps directory.
            9. Locate microsoft.windowscommunicationsapps directory, right-click it, and choose Properties from the menu.
            10. Now change the owner by repeating Steps 3-5.
            11. Be sure to check Replace owner on sub containers and objects and click on Applyand OK to save the changes.
            12. Open the Advanced options again.
            13. Click on the Change permissions button.
            14. Now locate Users on the list and double click it.
            15. Check Full control and click on OK.
            16. Now click on Apply and OKto save the changes.
            17. Now you just have to repeat Steps 7-13 for all other microsoft.windowscommunicationsapps directories.
                • We had only two microsoft.windowscommunicationsapps directories on our PC, but you might have more.
                • To fix this problem, it’s important to change the ownership and gain full control over all these directories.

                If your mail app is not working on windows 10, you can resolve the issue by changing the owner of the windowsapps directory.

                This folder contains all the necessary files used by the mail app, and after changing ownership of it, the problems with the mail app should go away.

                This is an advanced solution, so if you decide to use it, be extremely cautious and follow the steps to the letter. Few users reported that it is not necessary to perform all the steps to solve this problem.

                According to them, simply changing the owner of the windowsapps directory should solve the problem. If this doesn’t help, you may need to perform all the steps in this solution.

                10. disable your internet connection

                if the mail app is not working on windows 10, you might be able to solve the problem with this workaround.

                According to users, you can fix this problem simply by disabling your internet connection for a few minutes, re-enabling it, and trying to run the mail app again.

                few users reported that this solution worked for them, so you may want to try it. seems like a simple solution and you may need to repeat it if the problem reoccurs.

                11. prevent mail and calendar from accessing your location

                1. Open the Settings app.
                2. Navigate to the Privacy section.
                3. Choose Location from the menu on the left.
                4. Now scroll down and turn off location service for Mail and Calendar app.
                5. Alternatively, you can completely disable location service on your PC.

                Many users reported that the mail application is not working on their computer. according to them, the problem was caused by a location service.

                To fix the problem, you need to prevent Mail and Calendar from accessing your location.

                After disabling the location service for the mail app, the issue should be completely resolved.

                12. update your graphics card drivers

                several users reported that the mail application is constantly crashing on their computer. To fix the problem, users are suggesting to update your graphics card driver.

                According to users, there was a problem with nvidia graphics, but after updating the driver to the latest version, the problem was resolved.

                If the mail app doesn’t work on windows 10, make sure you visit the nvidia website and install the latest drivers for your graphics card.

                13. perform a system restore

                1. Press Windows Key + S and enter system restore.
                2. Choose to Create a restore point from the menu.
                3. The System Properties window will now appear.
                4. Click on the System Restore button.
                5. When the System Restore window opens, click on Next.
                6. Now you’ll see a list of all available restore points. If available, check the Show more restore points option.
                7. Now select the desired restore point and click on Next.
                8. Follow the instructions on the screen to complete the restoration process.

                If the mail app is not working on windows 10, you may be able to resolve this issue by performing a system restore.

                once your pc is restored, check if the issue is resolved. Several users reported that system restore fixed the issue for them, so be sure to give it a try.

                14. create a new user account

                1. Open the Settings app and navigate to the Accounts section.
                2. Navigate to Family & other people in the left pane.
                3. Now click on Add someone else to this PC.
                4. Select I don’t have this person’s sign-in information.
                5. Now click on Add a user without a Microsoft account.
                6. Enter the desired username and click on Next.

                According to users, you can sometimes fix this problem by creating a new user account.

                mail app doesn’t seem to work on windows 10 if your user account is corrupted. however, you can work around this problem by creating a new user account.

                After creating a new account, you need to switch to it and check if the mail app works. if so, you’ll need to move your personal files and use the new account as primary.

                This is a drastic solution, but several users have reported that creating a new user account solved the problem for them, so be sure to give it a try.

                Few users reported that they solved the problem by creating a new microsoft user account. To do this, you must first change your microsoft account to local.

                This is relatively simple and you can do it by following these steps:

                1. Open the Settings app and go to the Accounts section.
                2. In Your info section click on Sign in with a local account instead.
                3. Enter your account’s password and click Next.
                4. Now enter the desired user name and click on Next.
                5. Lastly, click on the Sign out and finish button.

                Now you just need to log back into your local account and add a new account by following steps 1 and 2 from the beginning of this solution.

                Be sure to enter your microsoft account email and follow the on-screen instructions to create a new account.

                after doing that, switch to a new account and check if the issue is resolved.

                15. reset mail app

                1. Open the Settings app and navigate to the Apps section.
                2. A list of all installed apps will appear.
                3. Select Mail and Calendar and click on Advanced options.
                4. Now click the Reset button. A confirmation window will appear.
                5. Click on the Reset button to proceed.

                If the mail app is not working on windows 10, you might be able to fix it simply by resetting it. this is a fairly simple procedure, and you can do it by following these steps:

                After resetting the mail app, your data will be deleted and most problems will be resolved.

                16. use the windows store app troubleshooter

                1. Press the Windows key + S keys, type troubleshoot and select Troubleshoot settings from results.
                2. Click on Additional troubleshooters.
                3. Now select the Windows Store Apps troubleshooter and click on the Run the troubleshooter button.
                4. If the system will detect any issues with the Mail app it will repair it.
                5. In the end, you will also receive the suggestion to reset an app.
                6. Click on the Open Apps & features button.
                7. Select the Mail and Calendar app from the list and select Advanced options.
                8. Scroll down until you see the Reset option and click on it.
                9. You will receive a warning message that this action will delete all the data of the app, including preferences and sign-in data. Click the Reset button if you agree with that.

                If you’re having problems with the Mail app and other Microsoft Store apps, you might be able to fix the problem with this solution.

                several users suggest running the windows store app troubleshooter and using it to scan your pc.

                The troubleshooter will check your universal apps and fix any potential issues. after using the troubleshooter, check if your mail app is working.

                reset mail & the calendar app may also work, so be sure to try it out, but be aware that resetting the app will cause you to lose all app data, including login data.

                17. reset microsoft store cache

                1. Open Command Prompt as administrator.
                2. When Command Prompt opens, enter wsreset.exe and press Enter to run it.
                3. Wait for a couple of moments while Windows clears the cache.

                According to users, you might be able to fix this issue simply by resetting the microsoft store cache. this is not a universal solution, but few users reported that it worked for them, so you may want to try it.

                after doing that, try to start the mail app and check if the problem persists.

                18. perform an in-place upgrade

                1. download windows 10 iso file from microsoft website. double click the iso file to mount it.
                2. now go to this computer and open the mounted iso file.
                3. locate setup.exe and double click to run it.
                4. You will now be prompted to download and install updates. this is not required, so you can select the not now option. click next to continue.
                5. follow the instructions on the screen until you reach the ready to install screen. click the change what to keep option.
                6. select the keep personal files and apps option and click next .
                7. The update process will now begin. this can take a while, so make sure you don’t interrupt it.

                If the mail app is not working on windows 10, you may need to perform an in-place update to fix it. this process will upgrade your windows 10 while keeping all your files intact.

                We have to warn you that this process can take a while, so make sure you don’t interrupt it. To perform an in-place upgrade, perform the steps above.

                Once the process is complete, your windows 10 will be updated to the latest version and problems with the mail app will be fixed. note that you can also perform this process using the media creation tool.

                ⇒ download the media creation tool

                then select the update this computer now option. the tool will download the necessary files and guide you through the update process.

                many users reported that updating in place fixed this issue for them, so you might want to try it out.

                few users claim that you can also fix this problem by restarting windows 10, but this is a drastic solution that will delete all your files.

                Before attempting a local upgrade or reset of windows 10, we strongly recommend that you try all other solutions in this article.

                That’s it, we hope that at least one of these solutions helped you solve your problem with mail app not working in windows 10.

                If you have any comments, suggestions, questions or maybe some other solution for the problem with the mail app in windows 10, please leave your comments in the section below.

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