- if you want to contact google for help with a google-related issue, there are a few routes you can take.
- google has a customer support number you can call, though it will largely guide you through automated menus and direct you to online resources.
- There is a robust support archive online via google support tutorials and community help forums that can help you troubleshoot.
Don’t take this personally, but google doesn’t want to talk to you. Part of this is that they’d be absurdly busy if they had a customer service call center that relied on employees, since hundreds of millions of people use some form of google every day.
The other thing is that Google values your security and doesn’t want to put you at risk of an attack by dealing with things like password resets or account recovery over the phone.
so how do you get in touch with google? here are some options.
how to contact google by phone
You can call Google Customer Service at 650-253-0000. The number leads to a carrier service called “Googleplex” which is based at Google’s headquarters in Mountain View, California.
calling the number will take you to an automated menu which will take you to a series of other menus. Most of the time, the end result of your call will be a recorded voice telling you which web page to visit to try to resolve your issue. in some cases, you may be connected to a human customer service representative.
The googleplex service has its working hours indicated from Monday to Friday from 8 am to 5 pm Pacific time. if you call outside of these hours, a recorded voice will simply guide you through the menus and you will not be able to reach a human representative.
Important: Do not call other “google” help numbers you find online; any number other than the one mentioned above is likely to be a scam. a previous google customer service number, 855-836-1987, is no longer operational and now takes you to a recorded message that is an obvious scam, for example.
how to get help from google support online
With most problems you encounter using google, whether it’s a problem with your gmail, your google chrome browser, or google maps, chances are other people have encountered and documented the same problems a dozen times.
Google employees write tutorials on how to deal with common problems, and there are also user forums that address countless issues. here’s how to find the first.
1. Sign in to your google account, then go to support.google.com.
2. You will see a search bar where you can type your problem above the nine icons displayed in the center of the screen.
3. If you have a problem with one of these specific products, like google chrome or youtube, click on the icon. if not, briefly describe your problem in the search bar. (And note that you can click the little blue arrow below the nine icons to see dozens of other, more specific icons.)
4. The page following each icon will list many of the most common problems users experience, so look for your problem there.
how to use the google community help forums
if you can’t find the help you need in google’s published content, consider reviewing or asking on their forums.
1. On the support.google.com page, select and click the icon for the google product or service in question.
2. On the next page, near the top left of the screen, click the word community.
2. there will be multiple categories with many answered questions displayed on the community page; search for answers or type a question in the autocomplete search bar with describe your problem in the center of the page.
3. In the box at the bottom of the featured posts section on the community page, you can click the blue words ask now to ask the community a question.