How to Fix Gmail Error Code 2013 and 2014 – Appuals.com

Some gmail users frequently encounter error codes #2013 and #2014 (oops, the system encountered a problem) when using the gmail web interface. This issue is not as specific as it is reported to occur on Windows 7, Windows 8.1, and Windows 10.

After investigating this particular issue, it turns out that there are multiple causes that are capable of spawning one of these 2 error codes. Here’s a rundown of all the potential culprits that we’ve managed to identify:

method 1: use incognito mode

If the issue is caused by a third-party component interacting with your chrome browser while triggering one of these errors, using incognito mode will likely prevent the error from appearing.

but note that this should not be considered a workaround (it’s more of a workaround).

Running the gmail web interface in an incognito window prevents any kind of third-party interference from affecting the operation. and while this will prevent the error message from appearing, it won’t help you identify the culprit.

if you don’t mind a temporary solution, you can access incognito mode in your google chrome browser by clicking the action button (three dots icon) in the upper right corner of the screen and selecting new window incognito from the window.

Note: If you’re encountering this issue with Firefox, you can open a Private Window (the equivalent of Incognito Mode in Google Chrome) by clicking on the action button and clicking on New Private Window.

If this operation did not spell the end of the #2013 or #2014 error code (or you are looking for a more permanent solution), move on to the following potential solution to below.

method 2: make sure your browser supports gmail

Please note that not all browsers will work well with gmail. in fact, some browsers are known to cause many such problems (particularly on desktop versions).

You would think that, given the popularity of gmail, its web platform will work without problems in all browsers. but unfortunately, that is not the case. as of now, there are only a handful of browsers that gmail fully supports:

• google chrome
• firefox
• safari
• internet explorer microsoft edge

Note: Even if you are using a chrome-based browser, that does not mean that gmail will work flawlessly. forked versions of google chrome are often heavily segmented, which can create problems with the gmail web interface.

If your browser isn’t listed, it doesn’t mean gmail web won’t work on it. In browsers like opera or brave, you will need to enable cookies and javascript before you can run gmail web stably.

if you have determined that your browser is compatible with gmail, please scroll down to the next potential solution below.

method 3: clear browser cache

Turns out this problem can also occur due to corrupt cached data having to do with gmail. a couple of users who were also struggling with this type of issue managed to resolve the issue by completely clearing their browser cache.

Of course, this operation will be different depending on the browser you are actively using.

To make things easier for you, we’ve put together a set of instructions that will walk you through the process of cleaning the cache of any Windows browser.

If you have already cleared your browser cache without success, please move on to the next possible solution.

method 4: update the browser to the latest version

It turns out that this problem can also occur in cases where you are using a version of the browser that is deprecated by google due to a security vulnerability. If this scenario is applicable, you should be able to fix this issue by updating your browser to the latest version available.

this will fix the security flaw that could be causing gmail to throw the error messages.

however, the exact steps to do this will be different depending on the browser you are using. so we’ve created a couple of sub-guides to walk you through this process on the browsers with the largest market share.

a. update google chrome

1. Open Google Chrome and click on the action button from the top-right corner of the browser window.
2. Once you manage to open the Settings context menu, access the Help submenu, then click on About Google Chrome.
   

   

3. Once you’re inside the About Google tab, your browser will begin scanning for a new browser version.
   

   

4. If a new browser version is found, it will automatically get downloaded and installed. Once the operation is complete, restart your computer and see if the problem is resolved at the next startup.

b. update mozilla firefox

1. Open up Mozilla Firefox, then click on the action button (top-right corner of the screen).
2. Next, from the main menu of your browser, click on Help to bring up the sub-tab, then click on About Firefox from the context menu.
   

   

3. Inside the About Mozilla Firefox menu, click on Restart and update the Firefox button (if a new version is available).
4. Wait for the operation to complete, then click Yes at the User Account Control (UAC) when prompted to do so.
   

   

5. Once your browser is updated, restart Mozilla Firefox and see if the problem is resolved.

method 5: disable ad blocker (if applicable)

Turns out this issue can also occur due to the fact that gmail doesn’t work well with certain ad blockers enforced at the browser level.

According to some affected users, if you encounter errors #2013 or #2014, you may be able to fix this issue by disabling or uninstalling your ad blocker from the extensions or add-ons tab.

but note that the exact instructions for doing this will differ depending on the browser you are using.

google chrome

In google chrome, you can go ahead and disable the problematic ad blocker by simply typing ‘chrome://extensions/‘ inside the navigation bar and pressing enter. If you prefer the GUI approach, you can access this menu by going to settings > more tools > extensions.

Once you manage to get to the correct extension menu, scroll down through the list of extensions and locate the ad blocker extension. when you see it, you can disable it using the on/off switch or you can uninstall it via the associated button.

Mozilla Firefox

if you are using mozilla firefox, you can access the add-ons tab by typing “about:addons” into the navigation bar and pressing enter >. strong>. additionally, you can access the same menu by clicking the action menu and clicking extensions.

once you are inside the plugins menu, locate the ad blocking plugin you think might be causing the problem and disable or uninstall it.