To report the issue to Google: In Gmail, select Support (question mark) > Send Feedback, and describe your issue.
This article explains how to check the Google Workspace Status Dashboard to determine if Gmail is down, plus how to access the Gmail Help Center for solutions to frequently occurring issues. These instructions apply to the desktop version of Gmail.com.
Check the Google Workspace Status Dashboard
If you have trouble with your Gmail account, the service may be disrupted or down completely. However, it could be just you. Before you take any other action, check Gmail”s current status.
Go to the listing for Gmail and look at theCurrent statuscolumn. A green button next to Gmail indicates there are no known issues, an orange button indicates a service disruption, and a red button indicates a service outage.
Go to the current date for Gmail to readcomments. If the button is green, you are the only one having a problem and should contact Gmail support for help.
If the button is orange or red, Google knows about it, and there”s nothing to do until Google resolves the problem. Usually, when the button is red or orange, there”s an indication of what is going on or when it might be fixed.
Subscribe to the Workspace Status Dashboard RSS feed in an RSS feed readerto receive up-to-date status reports.
Go to the Gmail Help Center
Before you contact Google for help, look at the Gmail Help Center to see solutions to frequently occurring problems with Gmail.
Scroll down and select Fix a problem and choose the category that matches the trouble you”re having. Categories include:
Gmail messages are missingUnwanted or suspicious emailsLoading & displayAccountCan”t sign in to your Google accountSync & importRejected messagesSwitching to Gmail from Microsoft Outlook
How to Report an Issue to Google
If youencounter a problemthat”s not on the Gmail Help Center list,report it to Google.
If your Gmail is part of a paid Google Workspace subscription, you have access to additional Google Workspace Support options, including phone, chat, and email support.