Watching: Contactmonkey reviews, demo & pricing
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ContactMonkey Pricing
Team and Salesforce pricing available. Annual pricing available.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Not Available
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Merging mails with outlook
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ContactMonkey User Reviews
OVERALL RATING
4.13
86 reviews
RATINGS BREAKDOWN
5 stars
(38)
4 stars
(27)
3 stars
(16)
2 stars
(4)
1 stars
(1)
SECONDARY RATINGS
Ease-of-use
4.5
Value for money
4
Customer support
4
Functionality
4
Showing 1 – 5 of 86 reviews
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Nathaniel J.
Thomson Reuters
Verified reviewer
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Ease-of-use
5
Value for money
5
Customer support
5
Functionality
5
4.13
86 reviews
Reviewed June 2018
Does exactly what we need it to at a good price
Helps determine which prospecting emails are more effective than others.
Pros
We use this at my company to assist with email prospecting. The tool is easy to install and does exactly what we need it to–I use it on every email I send. It has helped immensely in determining which prospects emails are effective and which ones aren’t, and made my prospecting much more effective. Also helps me determine, when customers are being non-responsive, if they have even seen my message. We use this cross-team as a metric to measure rep email productivity.
Cons
The first time I installed it, Outlook was unbearably slow every time I opened an email. This went away after I rebooted. I don’t really have many complaints about the tool.
Jonathan
Global Shop Solutions – ERP Software
Verified reviewer
Company size: 201-500 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
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Ease-of-use
5
Value for money
5
Customer support
5
Functionality
5
4.13
86 reviews
Reviewed June 2018
Easy to use and soooo helpful
Being able to know when priority emails are being open .
Pros
First off, I love how simple this is to use. Then it’s great with how useful this is. I use it constantly after sending proposals to prospects
Cons
Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.
Paula
Word Nerd Copy
Verified reviewer
Company size: 1 employee
Industry: Media Production
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
Ease-of-use
2
Value for money
2
Customer support
1
Functionality
3
4.13
86 reviews
Reviewed April 2020
Very poor customer service and a glitchy product – but great when it works!
ContactMonkey customer support offer a very poor service. I’ve had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this – their advice didn’t work. Then I had to contact them when after my year’s subscription expired they took payment from my card without an email reminder they were about to do so – and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I’ve decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing.
Pros
Easy to set up and track all your emails – the sidebar stays active and lets you know when they’ve been read, so you can use it as a “to-do” list to remind you who you need to respond to.
Cons
The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven’t been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update.
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Reasons for choosing ContactMonkey
I didn’t realise there were affordable alternatives. I’ve since cancelled ContactMonkey and switched to one of those.
Categories: Mail