aol email is a free email service provided by the aol company. Even before smartphones, people connected and chatted with friends through AOL. A good chunk of users have aol email accounts and don’t want to delete them because they’ve had them for too long.
advertisementsas other popular email platforms say, gmail, yahoo etc, aol also has a dedicated app to serve their mail service. However, the problem of aol email not working is becoming more and more frequent for all users.
In this article, we will comprehensively discuss why aol email is not working and try to fix it with selected solutions.
potential reasons why aol email is not working
Before we explore solutions, let’s take a look at possible reasons why aol email is not working on iphones or ipads.
incorrect login credentials
this is a no-brainer. a swipe of a finger can put an extra character in the password field and make your credentials invalid.
Be sure to be careful when entering your email and password to avoid any silly mistakes that prevent access to your aol email account.
the aol email app is outdated
Often we don’t realize that our applications are outdated. this can cause functionality errors and block certain features of the app.
To get the most out of your aol email app, you should always keep it updated to the latest version.
update the aol email app from the ios store and proceed to reboot your device.
iOS version is outdated
While it’s not a fault of the AOL app, in some cases issues on your iPhone’s iOS can affect the process of transferring mail through third-party apps. An outdated version of iOS can cause crashes and incompatibility issues with certain applications.
go to settings >> go to general software update >> to check if the iphone has been updated to the latest version. If it says “your ios is up to date”, you can sit back, relax, and safely assume that the aol email error has nothing to do with your system software.
If your iphone requires a software update, installing it might help you fix the iphone with aol email not working issue. Also, you may want to uninstall and reinstall the AOL Mail app after upgrading, just to make sure it’s a clean install.
internet and routing problems
It is also possible that you may not be able to upload your listing or even access the aol mail service due to a slow internet connection.
then make sure your internet doesn’t interfere with your business by testing it with an online speed tester.
google “internet speed test” and a variety of speed test services should be at your fingertips.
technical error
An alternative reason why aol email is not working may be due to some technical errors on the server side. this cannot be solved in any way by users.
aol might be updating the mail systems or the system might be experiencing server problems.
if this is the reason why you can’t use aol mail, you just have to wait patiently for the aol support team to respond to your complaints.
It usually doesn’t take long to resolve the situation.
Now that you know all the reasons, let’s look at possible solutions.
fix aol email not working problem on your iphone
There are plenty of proven tips and solutions that will repair your aol email and restore all of its functionality. let’s take a look at them.
please confirm that your email id and password are correct
As we mentioned earlier, a single character can result in an invalid login. so be sure to carefully enter your credentials when logging into your aol email account.
Also, to make sure you entered correctly, you can click the “eye” symbol to display your password in plain text.
log out and log back in to your aol email account
The most basic solution to any problem in an email application is to sign out of your account and then sign back in.
Essentially, this is like a soft reset that restores functionality to broken features in the aol app.
then to solve aol email not working issue, simply log out of your aol email account and log back in after a few minutes pause.
aol app hard reset
The quickest and easiest solution to fix the aol app is to perform a hard reset.
A hard restart involves exiting the app, as well as any other apps you might have open, and then reopening a fresh instance of the aol app.
When you exit an application, it may appear to be closed, but it is still active in the background.
To completely close an app and background processes, swipe up from the bottom of the screen and swipe the app from the top.
If your iPhone model comes with a home button, double-tap it and then swipe up on the app. this guarantees that the application and all its instances will terminate.
make sure to do this for any other apps you have open at the same time, as another app can interfere with the aol app.
clear aol app cache
You can also clear the cookies and cache of your aol email app to get rid of annoying errors and crashes.
This will reset the application data and remove the error if it hides in the temporary cache.
This is how you can clear the cache of the aol email app:
on your mobile device:
step 1: go to settings.
step 2: search for “applications”. search for “aol”.
step 3: under storage & cache touch clear storage & clear cache.
update the aol email app
an outdated aol app is prone to bugs and broken functions. updating your aol email app may fix aol email not working issue.
These are the steps you need to follow:
step 1: open the google play storeor ios app store.
Step 2: Type “aol mail” in the search bar and locate the app page.
Step 3: When the app page opens, you should see an option to “update“.
If you don’t see any of those options, your aol email app is already up to date.
step 4: click update and wait for the latest updates to download and install
alternatively, use the iphone mail app
if the aol email app is not working at all. no stone is left unturned and yet the aol mail app errors persist, you may want to consider switching to the standard mail app that comes installed by default on your iphone or ipad
These are the steps to add aol email account on iphone:
Step 1: Open the Settings app on your iPhone.
Step 2: Scroll down and navigate to mail settings.
step 3: on the mail settings page and touch the addaccount option.
Step 4: Choose “aol” from the list and sign in with the aol email account you want to add to your iphone.
step 5: now when you open the mail app you should find your aol account linked and inbox synced.
remove and re-add your aol email account
removing your aol email id from your ios device and then adding it back can solve the aol email not working issue.
These are the steps to replicate:
step 1: launch the settings app on your iphone.
Step 2: Scroll down and navigate to mail settings.
Step 3: Tap on the pre-existing aol account, then proceed to tap on Delete account
Step 4: Now go back to the mail settings page and tap on the addaccount option.
Step 5: Choose “aol” from the list and sign in with the aol email account you want to add to your iphone.
and that’s it. when you return to the mail app. you should find your aol account linked and synced with inbox.
reboot your iphone
Sometimes simply restarting your iphone or ipad can fix aol email not working issue along with other errors and glitches.
reboot your device, reset all temporary cache and clear your device memory. therefore, try to turn off your device, pause for a few minutes, and then restart it.
update your version of ios
If your aol app is not buggy, in some cases the ios version of your phone may have some bugs or glitches that interfere with the process of getting mail through third party apps.
Also, an outdated version of iOS is an open invitation to various bugs and incompatibility issues with applications.
use the browser to access aol email
If your aol email app isn’t working and you can’t access your aol email account, it might be time to try an alternative portal, for example a web browser like chrome or safari.
visit the aol email website in your browser >> log in with your credentials >> done! access granted
contact aol customer service 24 hours a day, 7 days a week
If you’re an aol premium membership subscriber, you’ll be eligible to take advantage of 24/7 live technical support for any of your email or password related issues. Plus, you also get the added benefit of premium security updates, identity protection, and exclusive discounts on a variety of items.
call 1-800-827-6364 for more details.
all the solutions mentioned above will surely fix all your aol email errors on iphones and ipad.
In the next part of this guide, we address our audience that uses browsers like chrome, safari, etc. to manage your aol email account.
aol email not working in browser
In this section, we discuss some potential solutions to resolve all aol email errors in browsers. read to find your solution.
clear browser cache and cookies
Step 1: On your desktop computer, open the browser of your choice and go to the browser settings page.
Step 2: Search for the term “cache” through the settings.
step 3: proceed to clear “cache, cookies & other site data”.
use incognito mode
Often, your browser plug-ins and extensions can interfere with and block certain features of aol. so to make sure plugins don’t get in the way, try logging in to aol mail from an incognito window.
This is because plugins are disabled by default in an incognito session. Proceed to check if the aol email not working issue still persists. if not, then plugins are the bad actors.
use another browser
Browser incompatibility issues aren’t too common, but that doesn’t mean they can’t affect aol’s mail service. Often a particular version of a web browser is incompatible with some features of a website.
To identify if this is the reason why aol email is not working, you should try using a different browser to log in to aol and visit your mail inbox.
disable browser extensions
as mentioned above, plugins and extensions can hamper your aol mail experience. If you can identify this to be true for you, we recommend that you disable all browser extensions, restart your browser, and then try to access the AOL mail service. this will surely restore all functionality.
final note and how to fix unable to send aol emails
In this guide, we talk about what are the possible reasons behind aol mail errors and how to fix iphone not working on aol email issues. By following the selected solutions, you should be able to regain access to your aol mail inbox and restore all functionality.
In addition, we provide additional guidance on what to do if you’re having trouble trying to send an email from aol, for example, or if you’re unable to send an email from aol.
The following troubleshooting tips should resolve your situation:
- reboot your device
- use another browser
- verify your display name, id and password
- clear browser and app cache
- disable plugins and ad blockers
- disable firewall restrictions