In today’s digital world, online media have become the main source of professional exchange. Email is one of the best options for communication, which makes services like AOL Mail a huge plus. the fact that aol mail is free is just icing on the cake.
but just like any other digital service, one can also face some technical difficulties with aol mail. this could be due to user error, technical issues, or server issues. either way, issues like these can make for an unpleasant and troublesome user experience. One such problem that aol faces is mail attachment problems.
Also read: how to restore deleted or missing contacts in yahoo mail
many users find that their email attachments don’t open while using aol. this article gives you 7 ways you can combat the problem.
solutions for aol mail attachment problems
1. reboot your device
first of all, do what you do with any other technical difficulty: reset everything!
If your aol mail attachment doesn’t open, sign out of your aol account and then restart your device.
Once the device has rebooted, connect it to a stable internet connection. then sign in to your aol mail account once again. logging into the account again should help you download the desired attachments. now you can see your attachments. If this solution doesn’t work, you can follow the next one on our list.
2. download attachment successfully
To download any type of file or attachment in aol mail, having a stable internet connection is essential. so please check your internet connection if your aol mail attachment is not showing.
aol mail also has a preview feature for images shared via mail. Before downloading it to your device, you can preview the image by simply clicking on it. to know exactly what you are downloading, you can see the title of the image. when you hover over the attachment, you can see the title of the attachment. once you’ve done the necessary calculation, you’ll be able to locate the download button right there on the image. you can download the image by clicking that button.
To locate the downloaded files on your computer, simply go to the “downloads” folder on your computer. you will be able to see your attachments there.
Also read: how to add multiple images to a single instagram story
3. make sure you have the correct software
In case the above steps do not solve your problems, make sure you have the correct software to open and view the attached file. If you have received a docx file then you need to have ms-word installed on your device or use a device that supports a doc file. Similarly, you should view PDF files with a PDF viewer. if you don’t, errors will occur.
4. aol quick restore feature
In case you have trouble attaching a file to an email, you can use aol’s built-in feature called quick restore. you can use this function if you have received the mail through aol software. To do so, open the desktop screen on your device and click “launch”. once you have opened the start menu, you will see a blank space. type the word ‘system’ in the blank and press enter.
Locate the option “aol system information” and click on it. This will open a new window. click on aol software option when you see the new window. now click ‘quick restore’. once you do this, the restore process will start. make sure you don’t perform any additional tasks in the meantime. now, you can simply close the window and reboot your device. this should solve your problem and you will be able to see your attachments.
5. check your file size
If you can’t send a particular file, check the size of your attachment. aol has a size limit on files that can be forwarded through their email service. aol only allows attachments smaller than 25mb to be emailed. if your file exceeds this limit, you will not be able to attach it to the mail.
6. use a supported browser
Users have faced issues related to attachments when using aol in a browser instead of the installed software. You may also face login issues when using aol mail in a browser.
Also, make sure your browser is compatible with the email service. an incompatible browser will result in aol attachment problems.
7. check for server issues
If none of the above solutions seem to work for you, you most likely have some server-related issues. In this case, check the server status of the aol email client. One of the reasons you may be having trouble opening, downloading, or viewing your aol mail attachments could be server malfunction.
This means that if aol’s mail servers are down for any reason, you will not be able to use the service properly.
troubleshoot aol mail attachments
aol mail service is an amazing tool for all your professional communication needs. but just like any other software based service, one is bound to face certain issues with it. If that happens to you, the most basic thing to do is check compatibility. Make sure you have a stable internet connection and have the correct software installed to read your files. By following these solutions, you can have a clean and flawless aol mail experience.