two-factor authentication is required for remote access
all employees remotely accessing wakemed email or the wakemed network must enroll in duo security. this two-factor authentication process enhances the security of your account and our network by using a secondary method to verify your identity, preventing unauthorized access to the wakemed network even if a hacker knows your username and password.
first time users or awake employees with a new phone number, please contact the information services service desk.
If you are currently enrolled in duo, you can click below to manage your duo security account.
manage your duo security account
webmail / microsoft office 365
If you need to access your email (including calendar or contacts), Sharepoint, OneDrive, or Teams, the fastest way to do so from any device is to use webmail or Office Online. simply go to https://outlook.office.com and enter your wakemed credentials (ie user ID and password). Once two-factor authentication is complete, you’ll have access to your email and other office 365 features.
launch webmail / office 365
remote access – devices, preparation & options
We encourage all employees to prepare for the possibility of having to work from home before you have to. If you don’t normally work from home, testing equipment and solutions ahead of time will give everyone more time to resolve issues.
If you are using a personal device to connect to Wakemed’s online services, please make sure you are running an up-to-date and compatible operating system (such as Microsoft Windows or Apple MacOS). always use the latest version of a major internet browser, such as microsoft edge, google chrome or apple safari.
Please note that our information services staff can only offer very limited assistance for problems with personal devices, and any changes you make to your devices are your responsibility, even if you choose to follow the advice of our staff. We will do our best to help you, although we may not have expertise for your particular equipment (ie Mac computers, Chromebooks, smartphones, tablets) or internet provider. If we are unable to assist you within a reasonable period of time, we may refer you to external support resources.
wakemed offers several options to access our network and resources from home. see below for details on each available option:
citrix remote access
Citrix-published applications can be accessed from most devices, but we recommend a windows or macos computer. it can be accessed through https://apps.wakemed.org.
For detailed instructions for each system, please review the instructions for your system:
citrix remote access instructions for windows
citrix remote access instructions for mac
While it is also possible to access Citrix from mobile devices such as tablets or smartphones, use of such devices is challenging and not recommended.
remote desktop to your own pc
this is the best option for people who have their own dedicated pc on wakemed. this will give you the same computer desktop you are used to every day and with all the applications.
prerequisites: dedicated wakemed pc (powered on and connected), your pc workstation name, duo account, home pc (windows, mac), internet connection. If your computer isn’t turned on, contact a co-worker to get it turned on. wakemed information services cannot send a technician to turn on a device.
follow these instructions to get started
always on vpn: for laptops with wakemed
always on vpn automatically connects activated laptops to the active network, giving you full access to all applications as if you were in a physical activated location.
prerequisites: laptop with windows activated, internet connection
If you have a windows laptop provided by wakemed, chances are you already have it available. all you need to do is connect your wakemed laptop to the internet, for example by joining a wireless network. Usually no further action is needed, but if you need to check if you always have vpn installed, follow these steps
follow these instructions to get started