It has been reported that some users received windows live mail error id: 0x800ccc0ferror in windows mail and windows live mail. Generally speaking, the windows live mail error id: 0x800ccc0f can be divided into three main causes:
- incorrect pop configuration – Most of the time, this is due to incorrect sll or smtp configuration.
- windows mail or windows error live mail – both email clients are plagued with a bug that prohibits sending messages with the error 0x800ccc0f .
- firewall or antivirus firewall is blocking a port used by email client: This is only due to third-party antivirus suites and firewalls. the built-in windows firewall is configured to allow the port through if it is not manually configured to block it.
the error code is accompanied by the following message:
The connection to the server was interrupted. If the problem persists, contact your server administrator or Internet Service Provider (ISP).
If you are currently struggling with the windows live mail error identifier: 0x800ccc0f issue, we may be able to help. After some research, we managed to identify a collection of methods that have helped users in a similar situation to solve this particular problem. follow each potential solution in order until you find a solution that solves the problem. Let’s get started!
prerequisites
To avoid going through unnecessary hurdles, let’s eliminate some simple triggers that could be causing the windows live mail error id: 0x800ccc0f problem. here’s a quick rundown of simple solutions to try before you get to the advanced stuff:
- Make sure you don’t have too many in your inbox: Many users reported that they fixed this issue after deleting or archiving a large portion of their emails. if you have many emails (more than 5000), delete/archive them, restart the email client to see if the problem is resolved.
- log out and re-insert login credentials session – windows live mail has a known bug that causes some messages to fail to send with the error windows live mail error id: 0x800ccc0f. try logging out of your email temporarily and then logging back in. if this is due to an error, this will automatically resolve the issue.
- re-verify password and ports: re-enter your user credentials (email and password) and check if the outgoing & incoming ports are configured correctly. if you use the default ports, there is a chance that your email is not configured correctly. depending on your email provider, search online for the correct manual settings and apply them in windows mail or windows live mail.
real user scenario:
My client was using godaddy hosted email with the following configuration.
pop.secureserver.net port: 110 without ssl
smtpout.secureserver.net port: 80 without ssl
With this setup, your email worked fine and you were able to send and receive simple emails with no problem. however, once you attached any pdf file to your email, the emails stopped working and produced the error “sending a reported error (0x800ccc0f). The connection to the server was broken. If this problem continues, please contact your isp.”
if you have the same problem as him, check if your configuration is the same as his. 110 for pop3 and 80 for smtp. if so, then this is the problem. 80 is an http port and godaddy doesn’t allow streaming of pdf files over 80, so what you’ll need to do is change the settings.
correct configuration:
With this configuration you will have no problem sending any email with any type of attachments. modify the settings in your perspective by opening the account properties and accessing the advanced tab.
If this does not resolve your issue, you can refer to Microsoft Knowledge Base article 813514, which lists reasons and solutions for this issue.
method 1: enable server authentication from account properties
some users who had encountered this problem with windows mail managed to fix it by adjusting a single setting. windows live mail error identifier: 0x800ccc0f is sometimes caused by the email client not knowing that your email server requires authentication.
To rectify this, go to Settings > Accounts > Properties. Once you gain entry to the Properties page, go to the Servers tab, check the box associated with My server requires authentication and hit Apply to save your changes. 
If this method did not help or was not applicable, skip to method 2.
method 2: disable the external antivirus package
During the installation of certain antivirus software, some of the default windows listening ports for pop and smtp are modified. this could cause your third-party antivirus software to intercept windows mail or windows live mail pop & smtp ports and prevent the email client from sending or receiving emails. avast is known to block ports used by windows live mail.
Note: If you are not using an external antivirus or firewall package, skip to Method 3.
If you encounter windows live mail error identifier: 0x800ccc0f in windows mail or windows live mail, please make sure that the problem is not caused by a third-party antivirus package or firewall. you can verify this theory by temporarily disabling real-time protection in your third-party antivirus. after disabling it, open the email client again and see if you can send or receive emails.
If you can receive emails while your third-party antivirus is disabled, you’ve just pinpointed the culprit. at this point you can look for another third party security suite or use the built in solution (windows defender).
Note: Some third-party security suites are configured to prevent them from scanning your email connections. Look through your third-party antivirus settings and see if you can find an option that disables this security feature. If your third-party antivirus suite has settings like this, you should be able to resolve the windows live mail error id: 0x800ccc0f problem while maintaining your third-party security solution.
If disabling external antivirus (firewall) doesn’t make any difference, you can re-enable it as it has nothing to do with windows live mail error id: 0x800ccc0f problem. in this case, go down to method 3.
method 3: reinstall/repair windows live essentials
Some users have successfully resolved the windows live mail error id: 0x800ccc0f error after repairing the entire windows live suite. here is a quick guide to repair windows live mail:
- Press Windows key + R to open up a Run command. Type “appwiz.cpl” and hit Enter to open Programs and Features.
- In Programs and Features, scroll down through the list, right-click on Windows Live Essentials and choose Uninstall/Change.
- Click on Repair all Windows Live programs and wait for the components to be reinitiated.
- Once the process is complete, reboot your computer and see if the Windows Live Mail Error ID: 0x800ccc0f issue has been resolved.
If this did not resolve the windows live mail error id: 0x800ccc0f error, please move down to method 4
method 4: enable ssl 2.0 (vista and earlier versions only)
Some users running outdated operating systems like vista and xp were able to resolve the issue by enabling ssl 2.0 (Secure Sockets Layer 2.0). it turns out that ssl 2.0 configuration is a requirement for windows live mail on vista and earlier.
To resolve this particular issue on vista and earlier, you will need to enable ssl 2.0 in your default browser. these are the exact locations of google chrome and internet explorer.
- in internet explorer – go to tools > options > advanced > security and check the box associated with use ssl 2.0. press apply to confirm the changes.
- in google chrome: go to menu (three dots) > settings > advanced > network > change proxy settings > internet properties. On the internet properties screen, click advanced, select the security tab, and check the box associated with use sll 2.0. press apply to confirm the changes.
note: if you use another browser, search online for specific steps.
after enabling ssl 2.0, restart windows live mail and see if the id. windows live mail error: 0x800ccc0f. you should be able to send and receive emails with no problem.
If you are still having trouble with the windows live mail error id: 0x800ccc0f error, please proceed to method 5.
method 5: reduce the number of recipients
Depending on your email provider, it is very possible that the error is due to the email server being configured to restrict emails that exceed a certain number of recipients for one email. If you only get windows live mail error identifier: 0x800ccc0f when sending an email, shorten your delivery list and see if it helps.
Most email providers use this type of restriction to prevent email accounts from acting as spam beacons. if this was not the cause of your problem, skip to the final method.
method 6: change the mail delivery format from html to plain text
If you run into this issue in windows mail, you may be able to fix it by changing the mail delivery format.
To do this, open windows mail and go to tools > options > send. then change the mail delivery format from html to plain text and press the save button. Finally, restart windows mail and see if the windows live mail id: 0x800ccc0f error is resolved.