When you attach a document to email in yahoo, you may find that your progress is being uploaded. it is through a progress bar next to the attachment. a prompt, namely ‘add an attachment’, also helps you monitor this process. when a document is attached, it appears as a thumbnail image or filename at the bottom of the email. it also has links to download or remove the attachment. but if you don’t see these flags, the document hasn’t been attached. many people complain that their yahoo mail does not attach files. Because of this, your work may suffer. In this long post, you will find the various causes behind this problem and the different ways you can fix it.
why doesn’t yahoo mail attach files?
There are many reasons why yahoo mail cannot attach the documents. Below are the probable causes behind such situation.
1. file limitations
mail does not accept the type of attachments that have names consisting of special characters. for example, if your attachment has a name that includes hashtags, dollar signs, or slashes, the email will not attach it. if you see that your filename has punctuation marks or any other symbols instead of a letter, remove them.
also, the total message size that yahoo accepts is up to 25mb. estimates that the encryption process it uses to make it easier for other service providers to read your mail can increase the size by 33 percent. consequently, your file cannot be that big. yahoo users also cannot attach encrypted files. So, if your file falls into the categories described above, you will definitely complain about yahoo mail attachments not working.
2. browser issues
You are likely to have problems attaching files in yahoo if you are using a browser that is not approved by browsers that support the yahoo mail page. then use a browser that is listed on this page. You must also have the current versions of Adobe Flash and Javascript enabled. In case you are using internet explorer, there is a possibility that you will have compatibility issues. aside from that, ad blocking extensions can also cause this problem.
3. other possible causes
People may also complain that yahoo mail won’t let me send attachments when their antivirus program doesn’t support this mail. Apart from this, there may be hidden malware in your system. this type of malware can often cause interference to the computer or the browser. Automatic software updates in the background are yet another reason for yahoo mail errors. old or corrupt data and the presence of cache and cookies can also slow down your browser.
4. technical difficulties with yahoo
often, yahoo itself may experience various technical difficulties. it can also cause users to discover that yahoo mail does not attach files. for example, when yahoo is not updated, it may shut down particular features and functionality.
related post: fix yahoo mail not working issue
how to solve the problem that yahoo mail does not attach files?
There are several solutions to this problem. read and implement them one by one to find out the cause yourself.
1. check file name and size
As mentioned above, your files must not contain any special characters. also, it should not be more than 25mb in size. check your file name and remove any hashtags, dollar signs and slashes.
2. resolve browser-related issues
If your browser doesn’t support yahoo mail, make sure you get one that does. remove all plugins and extensions. conflicts with yahoo mail and results in this problem. Another method to resolve web browser issues is to use a private or incognito mode when sending mail. incognito mode does not have any plugins enabled. therefore, you can easily attach files.
3. disable your antivirus
Antivirus software is crucial to keeping your system secure. that is why experts recommend users to install it. But often, it becomes the reason why people experience yahoo mail attachments not working issue as it interferes with the working of yahoo mail account. so please turn it off temporarily and see if you can send the attachments. if you can send them then your antivirus software is the reason behind this issue.
4. resolve all system errors
Many times while you are working you may have many programs running in the background. these programs overload system resources and prevent you from using your yahoo mail properly. therefore, the best course of action in such a case is to delete all these unwanted programs. do it by restarting your computer. You should also remember to periodically clear caches and cookies from your browser. delete history and turn off all updates. These small fixes can allow you to send email attachments in your yahoo mail easily. contact yahoo email support for additional help.
5. solve server problems in yahoo
You can often find that yahoo mail does not attach files when there is a problem at the end of yahoo. in such a case, you will not be able to send the attachments, but you will be able to write, read or edit emails that do not have attachments. If there is an update by yahoo or it is under maintenance, there is a high possibility that some of its features will not work. in this situation, you can only hope.
At this time, you can check downdetector.com to check the active status of yahoo mail. check if the site shows any problem with yahoo services. You can also check the official yahoo twitter account to see if they provide information about their server issues. Lastly, you can also send a direct message to yahoo customer support or comment on their facebook page. you will get a quick response.
6. start no plugin mode
this option is for those who use internet explorer. you can open the ‘no plugins’ mode and check if you can diagnose the problems that are occurring due to the installed plugins. follow these steps.
- press windows + r keys.
- enter ‘iexplore -extoff’ and tap ‘enter .’
- Now try adding attachments to your yahoo mail.
also read: fix yahoo mail not receiving emails issue
steps to attach a file in yahoo mail
If you’re not sure how to attach a file to yahoo mail, follow these steps. they will make sure the files are attached correctly.
- log in to your email and tap ‘compose.’
- enter your recipient’s address along with the appropriate subject and tap the attachment icon.
- choose a file from where it is saved on your system.
- you will see the file uploaded to your email.
- after it uploads, you will see a three-dot icon in one corner. through it, you can preview or delete the attachment.
- tap the ‘send‘ button to send the mail. you will see a message showing ‘your message has been sent.’
conclusion
Now you know all the likely reasons why yahoo mail is not attaching files and how to fix this problem. be sure to check that your file is named appropriately and is under the approved size limit. try removing plugins and extensions in your browser. if you have an antivirus installed, disable it and try sending the mail again. please contact customer service if you can’t solve the problem on your own.