Whether you’re a Twitch streamer or viewer, you may want to contact Twitch Support at some point. We’ve prepared this guide to help you do just that.
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There are two options to contact Twitch support. These are:
Through the Twitch “Contact Us” FormThrough Twitch Support on Twitter
Contact Twitch Through “Contact Us” Form
Here is a step-by-step guide on how to fill out this form:
Step 2
Upload or drop any files that may assist with the depiction of the issue (such as screenshots) and hit the “Submit” button to submit your form.
All done!
Note: If you’re looking for FAQs, rather than contacting Twitch Support directly, you may want to refer to this link.
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Contact Twitch Support on Twitter
TwitchSupport is Twitch’s official support account on Twitter. According to Twitch’s Twitter “Twitch Support” FAQs, this account is “used to communicate known site issues, announce new products and features, and educate the community on Twitch-specific topics”.
However, it, unfortunately, does not offer a substitute for filling out a ticket via Twitch’s “Contact Us” form. You may tweet at
TwitchSupport for general advice (which you may also get from non-affiliated knowledgeable and experienced Twitch users), but if you have a specific and personal issue with your Twitch account, we recommend not use this function.
How Long Does Twitch Support Take?
Assuming you have submitted a ticket through Twitch’s “Contact Us’ form, an auto-reply should come into your email indicating that a response should come in 5-7 business days.
Reasons to Contact Twitch Support
We’ve shown you the different ways to contact Twitch Support, but you may be wondering, what are some of the reasons to contact it in the first place?
Account/Login issues
While account and login issues may seem pretty self-explanatory, if you find yourself not being able to log-in to your account, among various other reasons for issues with your account (compromised password, being hacked, etc), it may be time to contact Twitch Support.
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Purchases
Having issues with your Twitch purchases? You might need to contact Twitch Support for individual issues.
Submitting Feedback
If you’re feeling extra helpful, you may want to submit some user-feedback to Twitch, because why not?