(last updated 01/20/21)
this post will go over the steps to take if your georgia ebt card is lost, stolen or not working. We’ll provide you with step-by-step instructions on how to get a replacement Georgia Food Stamp Card so you can continue to use your benefits.
plus we’ll tell you how long it will take for your replacement card to arrive and how to track your ebt card in the mail.
If you need help submitting a replacement georgia ebt card application, please continue reading and follow the instructions below. we’ll walk you through the steps you need to take to reissue and mail in a replacement card.
Georgia EBT Card
Before we start our instructions on how to replace the georgia ebt card, let’s review what the georgia ebt card is used for.
the georgia ebt card, also known as electronic benefits transfer, is used by the georgia department of children and family services (dfcs) to distribute government assistance benefits to beneficiaries.
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If you are currently applying for or receiving benefits through any of the following federal assistance programs, you will have an EBT card.
in georgia, ebt cards are sent to households that participate in:
- supplemental nutrition assistance program (snap) or food stamps
- temporary assistance for needy families (tanf)
- women, infants and children (wic)</ li
- child care and parenting services (child support)
- medicaid
georgia’s ebt is used to provide benefits to recipients of multiple assistance programs. benefits can be redeemed directly from your ebt card at an ATM, eligible store, or online.
Your ebt card can be used like a standard plastic debit card. when you receive your card, you are prompted to activate it and register your 4-digit security pin.
If, for any reason, your ebt card has been lost, stolen, or no longer works, immediately follow the steps below. this is to protect the monetary benefits of your card if it has been compromised.
georgia food stamp card replacement
if you believe your georgia snap ebt card was fraudulently obtained or stolen, please contact georgia ebt customer service as soon as possible. If your Georgia Food Stamp benefits have been compromised, it’s important to have your card canceled as soon as possible. this is an effort to protect your benefits.
Also, if your georgia ebt card is damaged or lost, please contact customer service to cancel your georgia food stamp card account. A customer service representative will assist you in obtaining a replacement Georgia Food Stamp Card.
To find out how to get a replacement ebt georgia snap card, follow the step-by-step instructions below.
step 1: contact georgia ebt card customer service
If your georgia ebt card is lost or stolen, the first thing you should do is contact the georgia ebt card customer service to report the problem.
when you contact customer service, they will deactivate your georgia ebt card. this means you will no longer have access to your benefits until your replacement card arrives.
To contact georgia ebt card customer service please use the contact information below.
georgia ebt card customer service phone number
georgia snap ebt customer service: 1-888-421-3281
for the hearing or speech impaired, call: 1-844-622-4023
step 2: verify your identity
When contacting georgia ebt card customer service, you will be asked to verify your identity by providing some personal information. they may also ask you to answer security questions for additional verification.
This is in an effort to confirm that you are indeed who you say you are. this process is used to protect you and your ebt card account.
georgia ebt card customer service may ask you to provide the following personal information:
- social security number (ssn)
- date of birth
- phone number
- mailing address
please note you must provide the phone number and mailing address listed on your georgia ebt card account.
step 3: deactivate the ebt card
once you have successfully verified your identity with the georgia ebt card customer service member, the process to deactivate your ebt card will begin.
As mentioned above, once your card is deemed lost, stolen, or non-functional, your ebt card will be deactivated by ebt card customer service. this means you will not have access to redeem your benefits until your replacement ebt is received.
After your card is successfully deactivated, the georgia ebt card customer service member will submit a request for a replacement ebt card.
At this time, you will also be asked to confirm the mailing address where you would like us to send your replacement EBT card.
step 4: track my ebt card in the mail
after georgia ebt card customer service has submitted your request for a replacement ebt card, please allow 4-9 business days for your replacement ebt card to arrive.
Your new ebt card will arrive in the mail via the united states postal service (usps). When you receive your replacement EBT card, your card will be ready to use.
You will not have to register a new pin for your replacement card. your existing ebt pin is transferred to your replacement ebt card.
if you would like to change the pin on your replacement ebt card, please contact georgia ebt card customer service again.
If you do not receive your replacement ebt card in the mail within 4-9 business days, please contact georgia ebt card customer service. they will be able to track your ebt card in the mail and let you know when it is expected to arrive.
georgia ebt card replacement frequently asked questions and more
These are some of our most frequently asked questions about the georgia ebt card and food stamp benefits, including ebt card replacement.
can you get a replacement georgia ebt card the same day?
no, you cannot get a replacement ebt card the same day. You should receive your replacement Georgia EBT card within 4-9 business days.
can i track my replacement ebt card by mail?
no, unfortunately, you cannot track your ebt card replacement by mail.
However, if you do not receive your replacement card after 9 business days, you must call customer service at the following number:
georgia customer service number ebt 1-888-421-3281 or tty (relay service for the hearing/speech impaired) 1-844-622-4023.
how long does it take for georgia snap benefits to post to an ebt card after approval?
It takes 5-7 days to receive an ebt card after your georgia food stamp application is approved.
Also, if you are applying to renew benefits, unless your case has been closed, you will receive benefits in your normal issuance cycle.
also, during review, if your case has closed and you are being recertified after your normal issuance cycle, it takes 2 days for benefits to appear on your ebt card.
georgia ebt card replacement overview
congratulations! You have now successfully completed the steps to receive your replacement Georgia EBT card! If you have any further questions about the Georgia Food Stamp Program, Georgia EBT, or need additional help with your replacement EBT card, please leave them in the comments section below.
questions?
If you have any further questions about your Georgia EBT card or Georgia Food Stamps, please leave them in the comments section below.
has the covid-19 pandemic affected you? do you qualify for extra food stamps in georgia? to find out, check out our article here.
also be sure to check out our other post on: georgia p-ebt for 2020/2021georgia ebt discounts and benefits 2021how to shop online with georgia ebtkroger stores that accept ebt, food stamps in georgia.
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