Fixes or workarounds for recent issues on Outlook.com

problem

After adding an email account to outlook for windows (outlook versions 2016, 2013, 2010), you may experience the following:

• Your email account name appears as outlook_[long string of letters and numbers]@outlook.com in the folder pane and when composing emails with outlook for windows.

  Recipients will also receive the sender’s email in the format outlook_[long string of letters and numbers]@outlook.com.

  When recipients reply to the email, the email bounces and you may get the message “message could not be delivered when sending internet mail in outlook”.

  This issue can occur when you register a third-party email address (for example, an email address other than outlook.com or hotmail.com) for your microsoft account and you don’t use outlook.com to send and receive email.

  If you normally use an outlook.com account for email, this issue can occur if there are multiple aliases on the account and the third-party email address is the primary alias. see the workaround section below.

  alternative solution

  Set up your account manually as an imap or pop account in outlook.

  1. close perspective

     use windows key + r, then type “outlook /profiles” (omitting the quotes) in the run window and press “ok” note: there is a space between outlook and the forward slash (/)

     in the launched “choose profile” box, select options > new

     type a new unique profile name and select ok

     choose advanced options > let me set up my account manually.

     enter your account password, then choose connect.

     if setup fails, select change account settings. Update the account information with the one you received from your email provider or from the pop and imap server name reference topic. choose connect and then select done.

     in the choose profile window, select set as default profile and select ok.

     alternative solution

     Change your alias to an outlook.com or hotmail.com account.

     note: if you don’t have another alias, select the link on the page to create one. choose add email and a new alias and then choose the option to create a new email address and add it as an alias.

     2. Set your outlook.com email as the primary alias.

        In outlook for windows, remove and re-add the account. see steps in this article: add your outlook.com account in outlook for windows

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