internal mail
All non-legal paper inmate mail should be sent to the Mail Processing Center at the following address:
pitt county detention center
Inmate Name, Inmate ID Number, Facility ID 5159
PO Box 18247
greensboro, north carolina 27419
The envelope must have a complete and legible return address that includes the sender’s first and last name or the mail will not be scanned.
The envelope must be addressed to the pitt county detention facility and include the inmate’s name, inmate ID number, facility ID number (pitt county detention facility is 5159), and the following address; po box 18247 greensboro, nc 27419. if the envelope is not correct, it will not be scanned or delivered. an example is shown below.
As soon as the inmate receives the mail, the inmate can respond immediately by sending an instant message through the secure messaging app on the inmate’s tablets. To start messaging an inmate today, have the inmate take the first step and send a message to a valid cell phone number. when the inmate sends the message, she will receive a text notification on her cell phone with a link to set up an account. once she has set up an account, she will be able to view and send messages.
mail processing center requirements and restrictions:
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mail that arrives postage due will be refused and returned to sender if possible.
mail must be 10 pages or less per envelope.
page size should be no larger than 8.5″ x 11″.
mail may include written or typed pages, photographs, drawings, or greeting cards.
do not send mail or greeting cards with glitter, glue, tape, 3d elements or electronic components (lights, music, animation).
Do not submit any item that contains, depicts, or relates to sexually explicit activity, illegal activity, violence, drug or alcohol use, etc.
Do not send illegal substances or any other items considered contraband.
do not send magazines, books or packages to the processing center (see below).
Please do not send cash, personal checks, or money orders to the mail processing center (see below).
Do not mail originals of important documents such as birth certificates, driver’s licenses, social security cards, green cards, etc., as they will not be returned.
do not send original photos or other irreplaceable or valuable items, as they will not be returned.
Do not send legal/privileged mail to the mail processing center. see instructions below for legal/privileged mail.
mail meeting these requirements will be scanned within 24 hours of receipt and physical mail will be destroyed. Scanned mail will be reviewed by facility staff in a timely manner.
installation scanning mail policies:
all scanned mail will be inspected by facility staff for the following:
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threats of physical harm against persons or threats of criminal activity.
threats of blackmail or extortion.
escape plans.
plans for activities in violation of facility rules.
letters written in code.
Gang symbols and colors are prohibited.
envelopes cannot be decorated with handmade drawings.
information that, if communicated, would create a clear and present danger of violence and physical harm to a human being.
photographs, drawings or caricatures that show nudity or graphic sexual content or sexually explicit reading material.
rules for items that can be shipped directly to the facility:
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Hardcover books will not be accepted.
No more than two paperbacks will be accepted, and they cannot be larger than 7″ x 9″ x 2″.
Items from individuals or bookstores without an appointment will be returned to sender.
Paperback books, magazines, and newspapers will only be accepted if they are from a book club, mail order bookstore, or directly from a publisher.
any book or material that contains obscene images, racist material, “hate” material, encourages violence, rape, homosexual sex or sodomy, or otherwise compromises the safety or good order of this installation will be confiscated and/or returned to sender.
do not send cash or personal checks.
If you need to send money, send certified checks or money orders.
All scanned mail containing any of the items listed above will be turned over to the appropriate authorities for investigation. No threat of criminal activity will be permitted in any correspondence and may result in criminal charges.
The approved email scan will be saved and accessible to the inmate via the inmate’s tablets.
legal mail / privileged mail:
Legal mail should be sent directly to the detention center and not to the scanning center.
address legal mail as follows:
pitt county detention center
Inmate Full Name, Inmate System ID#
124 new hope road
greenville, north carolina 27834
Privileged mail should be marked “legal mail” and opened by the inmate in the presence of facility staff. all legal mail will be opened, copied and the copy will be returned. inmates will no longer receive original documents. all originals will be destroyed in the presence of the inmate.
mail scanned after launch:
Upon release, an inmate may request digital copies of their scanned mail. Please send the request to lisa.mercer@pittcountync.gov and must include the following:
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inmate’s full name
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pitt county detention center
inmate system identification number
email address
once the information is verified, an email with the postal scans attached will be sent to the email address provided.
inmate phone use
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inmates are not allowed to receive incoming phone calls.
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Under normal circumstances, inmates may make phone calls through the inmate phone system.
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Calls are generally allowed during an inmate’s recreation time.
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inmate phones are not owned or operated by the pitt county detention facility. an external provider provides this service.
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the pitt county detention center monitors and records all phone calls placed on the inmate phone system.
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all calls are “collect” and three-way calls are prohibited.
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calls are limited to ten minutes.
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To report billing problems, poor service, block a number, or troubleshoot a blocked number, call pay-tel’s toll-free line at 1-800-729-8355.
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all charges are consistent with n. c. regulations of the public utility commission. If you find the inmate phone system too expensive, we encourage you to use the US phone system. uu. mail. most inmates enjoy receiving mail and having frequent contact with family and friends.
messages to inmates
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Except in the case of verified life-threatening emergencies, staff members will not pass messages to inmates.
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all information will be verified before any messages are delivered. a supervisor will communicate with doctors, hospitals, funeral homes, etc. before passing a message to an inmate. To speed up the process, please have this information (contact persons, phone numbers, etc.) available before you call.
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For emergency messages, call (252) 902-2670, explain your dilemma, and ask for the lieutenant on duty.
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