1. Please log in with TP-Link ID (register first)
Troubleshooting Tips:
- For first time use, If the smartphone does not have Internet Access, you will not be able to log in or create a TP-Link ID. So please make your phone connect to the internet first, then log in with your TP-Link account.
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If you have logged in Tether app before, but just want to control the extender range locally, you can click “Create a TP-Link ID”, then click “SKIP” on the top right to skip the login step.
- If you cannot receive the activation email, please click here to troubleshoot.
- If you want to connect the wired extender to your router, please use the access point mode, see FAQ 2852
- If all the lights are on but you can’t see Wi-Fi from the extender, the extender might be using the same Wi-Fi name as the router. Connect to the router’s wifi and follow FAQ 2540 to change the SSID.
- If we already set up with the Tether app but the RE/2.4G/5G lights are still off:
- If the above suggestion can’t fix your problem or all the lights are already on but no internet, go to 10. Applying your settings,
- If the power light is blinking, the extender is starting up. Wait a few minutes. Try a different outlet if it keeps blinking.
- If the power light is completely off:
- If there are no results for automatic connection, please go back to your phone’s Wi-Fi settings page and connect manually. Go back to the Tether app and click “I’m connected”.
- If you can’t see the extender’s default Wi-Fi, reset the extender and check the available wireless list again. If you have another phone, please check again if you can find the Range Extender’s default Wi-Fi.
- If you can connect to the extender’s default Wi-Fi, but still can’t find the extender, check out the troubleshooting below:
- The the local password is for logging into the extender in the future, not the Wi-Fi password.
- If you cannot see the Wi-Fi host:
- If you cannot see the Wi-Fi of the 5G host:
- It is possible that we need to confirm that it is the correct wireless password for the main router’s Wi-Fi password.
- For most models, there will be a “_EXT” for the Wi-Fi name of the extender. If not, it is recommended to click the left edit button and change the Wi-Fi name of the extender to something different from the Wi-Fi name of the router. So we can know which network our devices are connected to.
- The extender will reboot to apply settings. Wait for the lights to turn solid again and check the extender’s Internet connection.
- If only the power light is on after the reboot:
- If all the lights are on but there is no internet on the Wi-Fi of the extender:
- If all the lights are on, but the device won’t connect to the extender’s Wi-Fi:
- Note: If the app says “No connection of host“, probably because the router’s 5G is using the DFS channel, please try to disable Band Steering (Smart Connect) on the router, change the 5G channel to Band 1 (36, 40, 44, 48)
- Place the extender halfway between the router and the Wi-Fi dead zone, within the Wi-Fi coverage of the router. Wait 2 minutes for all lights to come back on. Move closer to the router if the RE/Signal lights do not come on
- Adjust the position by following the guidance in these FAQs: How to position your wireless range extender for optimal reception and performance? | TP-Link
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1). Confirm the router password is correct;
Forget Router Wi-Fi and Reconnect: How to Delete Existing Wireless Network Profile on Android and iPhone
2). Go to Tools>>>Main Network>>>Select Main Network again or Go to Tools>>>Quick Settings to configure again;
2. Adding a New Device
Troubleshooting Tips:
If the page says “No device found device”, click the “Add” button at the bottom to continue the setup.
3. Plug the extender into the router and confirm that the power light is on
Troubleshooting tips:
1). Confirm that the extender’s on/off button has been pressed.
2). Try an outlet that works differently.
3). Completely reset the Range Extender to default settings.
How to reset TP-Link products to factory defaults
4). Please contact TP-Link Support for help, if the power light is still off.
4. Grant location permission for automatic Wi-Fi connection. Then click “Connect” for the device to be used with Tether.
Troubleshooting Tips :
How to reset TP-Link products to factory defaults
What if Tether can’t detect my TP Link? product on the “Device” page?
If you still have problems, please collect the IP address of the phone when connected to the Wi-Fi of the extender, the version of the application, the model of the phone and the operating system , then send them to TP -Support link for help, please also attach the failed screenshot.
How to find IP address on your devices?
< p5. Create a local password to manage the extender
Troubleshooting Tips:
Note:
1). Some older models may need to enter username and password when logging in for the first time. The default login username and password should be “admin”. Then we need to change it to a more complex one later.
2). If the Tether app asks you to underline when creating a password, you can ignore it and use numbers, case, and case.
6. Search for 2.4G host Wi-Fi and enter the correct Wi-Fi password
Troubleshooting tips:
1). Confirm that the extender is next to the router;
2). Please confirm that your other devices can see the 2.4G Wi-Fi host;
3). Click “RESCAN” on the top right one or two more times;
4). Click “SKIP” on the top right to set up 5G at first;
5). After setting up 5G, it is recommended to change the router’s 2.4G channel to 1, 6 or 11 and use Tether app to reconnect 2.4G;
Go to Tools>>>Main Network> >>Select Primary Network again or go to Tools>>>Quick Settings to set up again.
7.Search for 5G Host Wi-Fi and enter the correct Wi-Fi password
Troubleshooting Tips:
1). Confirm that the extender is next to the router;
2). Confirm that your other devices can see the 5G host Wi-Fi;
3). Click “RESCAN” on the top right one or two more times;
4). Please click “SKIP” on the top right to finish the setting at the beginning;
5). After the setup is finished, it is recommended to change the 5G channel of the router to band 1 (36-48) and use the Tether app to reconnect the 5G;
Go to Tools>>>Main Network >>> Select Primary Network again or go to Tools>>>Quick Settings to set up again.
8. Check the password for the main network
Troubleshooting tips:
9. Confirm the extender settings
Troubleshooting Tips:
10. Applying Settings
Troubleshooting Tips:
1). Reboot both the router and the extender, wait two minutes.
2). While waiting for the reboot, we can also try to forget the router’s Wi-Fi and reconnect to check if the router’s Wi-Fi password is correct.
How to delete existing wireless network profile on Android and iPhone
3). Try updating the range extender to the latest firmware and reconfigure it.
4). Confirm that there are no advanced settings on the router such as Mac Filtering, Access Control, etc.
5). Please collect the model of the router, a screenshot of the status page and the RE information on the “Home” page, the Wi-Fi setting page and the system log after turning on the extender for 3~5 minutes, then send all information to TP-Link Support for help.
How to collect system log (optional): Go to Tools->System->System Log.
1). Confirm that the router’s Wi-Fi has access to the Internet.
2). Test the Internet on different devices.
3). Restart the extender and router.
4). Confirm that there are no advanced settings on the router such as Mac filtering, access control, etc.
5). Try updating the RE to the latest firmware and reconfigure it.
6). Please collect the model of the router, a screenshot of the status page and the RE information on the “Home” page, the Wi-Fi setting page and the system log after turning on the extender for 3~5 minutes, then send all information to TP-Link Support for help.
How to collect system log (optional): Go to Tools->System->System Log.
It collects the router model, a screenshot of the status page and the system log in after turning on the extender for 3-5 minutes, please send that information to TP-Link Support for help.
1). Confirm that the SSID of the extender is different from the SSID of the router.
2). Check the error message when the connection could not be made. If it says “wrong password”, please forget the router wifi and reconnect with the same password to test.
3). Please try different devices, if other devices can connect smoothly, please contact specific device support first for help, then send all information to TP-Link Support for help.
4). If multiple devices can’t connect, please contact TP-Link Support for help.
11. Confirm Location
Troubleshooting Tips:
For details of each function and setting, please go to Download Center > to download the manual for your product.
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