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What is Wi-Fi?

Wi-Fi is a great way to connect your wireless device to the Internet without the need for a phone line. Devices such as laptops, smartphones and tablets can be used to connect when you are not at home or in the office.

BT provides Wi-Fi in public places (hotspots) such as airports, hotels, coffee shops , motorway service stations and urban centers. This includes Hilton Worldwide hotels in the UK and Ireland so you can connect to the internet during your stay.

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How do I connect to Wi-Fi at a Hilton Worldwide hotel?

Using your wireless-enabled laptop, tablet or mobile device, select the ‘hhonors’, ‘BTOpenzone’ or “BTWiFi” network connection. Then open your web browser and the hotel login page will appear. If not, simply type into your browser’s address bar.

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How do I sign in to Wi-Fi at Hilton Worldwide hotels?

You can pay for and access Wi-Fi in several ways:

  • Charge Wi-Fi access to your room and your device will automatically connect to Wi-Fi service for the duration of the period of access you purchased
  • Get free Wi-Fi access if you’re a Hilton HHonors member and booked direct
  • Get a free access code at Hampton by Hilton and Hilton Garden Inn – request more information at reception
  • Pay for Wi-Fi access with credit or debit card
  • Log in with a username and password for conferences or events: ask reception for more information
  • Log in with an existing voucher, BT account or roaming partner account
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I bought Wi-Fi access for 5 days, when it runs out á?

Access begins when you first log in and lasts for the purchased period ie 1 hour, 1 day (24 hours), 5 days or 7 days. You can sign in and out as many times as you like during this period. If you’ve charged Wi-Fi access to your room, you won’t have to manually log in again each time, because your device will connect automatically as long as it’s within range of the hotel’s Wi-Fi signal.

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Can I use the Wi-Fi access I purchased here at other Hilton Worldwide hotels?

If you choose to charge Wi-Fi access to your room, you will only be able to use the Wi-Fi at the hotel where you purchased the service. If you paid by credit or debit card, your username and password can be used at any Hilton hotel in the UK and Ireland.

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I forgot my password, what should I do?


If you gave us your UK mobile phone number when you made your purchase, we can text (SMS) you a free password reminder now.

Go to password reminder

If we can’t text you your password because we don’t have your mobile number, call us on Toll Free 00800 0234 0234* or from a mobile 0330 123 3000** and we’ll reset it for you.

* This is an international toll-free number from a BT landline, but charges apply from a mobile phone

** Calls to this number they are charged at the same rate as calls to a national geographic number by your mobile provider. Calls to this number are free from Hilton Worldwide hotel room phones

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I chose to charge Wi-Fi to my room, but my device won’t connect. What should I do?

Please call or visit the hotel reception.

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If I choose to charge Wi-Fi access to my room, how many devices can I connect to one once?

You can connect up to five devices at once. If you want to connect a sixth, you’ll need to unregister one of the other devices first. Simply follow the “unsubscribe” instructions on the web page you see after connecting. If you have any difficulties, please call or visit the hotel reception.

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What is a Wi-Fi access code?

The hotel reception assigns access codes when check into a Hampton by Hilton or Hilton Garden Inn. Ask reception for details.

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How secure is BT’s wireless broadband?

To help ensure you receive a safe and reliable service, BT Wi-Fi encrypts your account details at login. We also recommend that you use up-to-date firewall and antivirus software to protect against any attack, and we strongly recommend that you use a virtual private network (VPN). This protects your data from being intercepted.

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