If you are connecting an Arlo camera directly to a Wi-Fi router (without an Arlo SmartHub or base station), you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in the 2.4 GHz and 5 GHz bands. Your Arlo device connects directly to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your Wi-Fi network. 2.4 GHz Wi-Fi and then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure app.
Arlo Pro 5S can work on either 2.4 GHz or 5 GHz, but only after installation is complete on the 2.4 GHz band. If the 2.4 GHz Wi-Fi bands GHz and 5GHz have the same SSID and password, the camera will connect to both networks during installation. If they are different, you can configure the network connection after installation. For more information, visit: How does the Arlo Pro 5S use 5GHz Wi-Fi networks?
Arlo Video Doorbells, Pro 3, Pro 4, Pro 5S, Floodlight Camera, Q, Q , Baby, Essential Camera, Essential Spotlight and Essential Indoor can connect directly to a 2.4 GHz Wi-Fi network.
Find your 2.4 GHz Wi-Fi network GHz
When you connect your mobile device and the Arlo device to a Wi-Fi network, be sure to select the SSID that indicates it’s a 2.4 GHz network. This is typically indicated by 2, 2, 4 or 2G at the end of the SSID.
If you have 2.4 GHz and 5 GHz Wi-Fi networks:
- The name of the your 2.4 GHz network or SSID can have 2, 2.4 or 2G at the end.
- Your 5 GHz network name or SSID can be 5 or 5G at the end.
Some Wi-Fi routers have only a Wi-Fi network name. Fi that is used for the 2.4 GHz and 5 GHz Wi-Fi bands. If you are having trouble connecting and your Wi-Fi network name does not indicate whether it is 2.4 GHz or 5 GHz, read the section Troubleshooting this article.
Connect to your 2.4 GHz network
To connect your iOS (Apple) device to a 2.4 GHz network:
- Opens Settings for your iOS device.
- Tap Wi-Fi .
- Tap the Wi-Fi switch to the On position.Note: Wi-Fi is enabled when the Wi-Fi button is on. green.
- Select a 2.4 GHz Wi-Fi network. This is usually indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
- If prompted, enter the network password. When you are connected to the Wi-Fi network, a blue check mark appears to the left of the network name.
To connect your device Android to a 2.4 GHz network:
- Open the Settings app on your Android device.
- Tap >Connections.
- Tap Wi-Fi.
- To view available networks, tap the Wi-Fi switch strong> to turn it on.
- Select a 2.4GHz Wi-Fi network. This is typically indicated by 2, 2.4, or 2G at the end of the network name or SSID.
- If prompted, enter the network password. When your device is connected to the Wi-Fi network, the word Connected appears below the network name.
Troubleshooting problems
If your Wi-Fi network name or SSID does not indicate whether it is 2.4 GHz or 5 GHz:
- Try opening your router settings and search for a 2.4GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
- Contact your Internet Service Provider (ISP) and ask for help connecting your mobile device to a 2.4 Wi-Fi network. GHz.
If your router uses the same Wi-Fi network name or SSID for the 2.4 GHz and 5 GHz Wi-Fi bands:
- Routers can use the same network name or SSID to broadcast 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device it will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
- For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in your router’s settings.
- For Mesh systems: If you are having difficulty connecting, try temporarily turning off access points and connecting the camera first to the main router. After the installation is complete, turn the access points back on.
If your Arlo device is still not found during setup:
- Make sure you entered the correct SSID and password in the Arlo Secure app during the setup process.Note: The SSID is case sensitive. Make sure it is EXACTLY correct when you enter it into the Arlo Secure app.
- Make sure your mobile device is NOT connected to a VPN.
- Make sure the automatic input setting is turned off on your mobile device.
- Make sure Wi-Fi Assist and Adaptive Wi-Fi are turned off. are disabled on your mobile device. Wi-Fi Assist and Adaptive Wi-Fi use mobile data when Wi-Fi is poor. This can interfere with the Arlo device setup process.
- To turn off Wi-Fi Assist on iOS, visit: https://support.apple.com/en-ca/HT205296
- To turn off Adaptive Wi-Fi on Android, visit: https://www.verizon.com/support/knowledge-base-237485/
- Visit Arlo Support to speak with an expert.
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