using routing in google workspace (formerly known as g suite) allows you to redirect an email address to help browsing without having to go to gmail inbox first. this eliminates the need for an additional user in the google workspace for that address.
Note that this means you won’t have a persistent copy of the email in a gmail inbox and you won’t be able to apply conditional forwarding; it’s all or nothing when using routing. If you want to keep a copy of your email in Gmail or want to forward only certain emails, you’ll need to set up traditional forwarding instead.
Alternatively, you can log in to the Google Admin Panel, then click on Apps. Choose Google Workspace > Gmail > Default routing. 
optional: We recommend also checking bypass spam filter for this message under the spam header in this section. Otherwise, Google will not route email that your filter designates as spam, which may result in a valid email not reaching your browser help inbox without warning your team. help scout’s spam filter will continue to apply when emails arrive in your mailbox. see manage junk mail and spam for more information.
Next Steps: Configure spf and dkim to allow help browsing servers to send email on your behalf. this step is important to help with email deliverability, so don’t skip it!