You can import email from one or more gmail inboxes and automatically convert emails to tickets. zendesk support will check your gmail inbox for new emails every minute. only new and unread emails in the inbox will be converted to tickets.
When send email via gmail is enabled, all ticket notifications will be sent from your gmail using google’s mail servers instead of zendesk’s mail servers. this means you don’t need to configure spf or dkim to authorize zendesk support to send email on your behalf because the email is sent directly from your gmail account. all notifications will be in your sent folder in your gmail. It’s important to note that if you use the send email via gmail feature, you cannot use actual attachments (attachments in emails instead of links). if you have attachments enabled, email notifications with actual attachments are sent from zendesk’s mail servers.
can connect to multiple gmail accounts. when you do, each gmail address is automatically added as a support address. you don’t need to add it manually. when setting up the connection, you can choose to import the last 50 emails or not import any pre-existing emails.
Before connecting to your gmail account, make sure you are logged in to the gmail account you want to connect to. if you log in to a different gmail account in the same browser as your zendesk support instance, you will be connected to the wrong account.
This article includes these topics:
- about google sending limits
- connect to your gmail account
- manage gmail connections