need help with wp mail smtp? our support team can help you fix any issues you might be stuck on, but we’ll need your help to ensure the best and most efficient support.
In this tutorial, we’ll discuss questions to consider before contacting support. these are the most common causes of problems and addressing them may even solve the problem for you.
- Is wp mail smtp setup complete?
- Are email setups accurate?
- Is wp mail smtp fully up to date?
- is wordpress core fully up to date? up to date?
- is your hosting service up to date?
- could another plugin be causing a conflict?
- is support still required after the steps 1-6? ?
1) is wp mail smtp setup complete?
Before checking any other details, it’s best to make absolutely sure that wp mail smtp setup is complete on your site.
These are some of the most common configuration issues we see, which you can quickly check:
- mail: In order for wp mail smtp to improve email delivery on your site, you will need to select a mail option. the default email on all wordpress sites is php, so you must select a different email to continue the setup process.
- from email: most the emails will allow you to choose your email. however, this does not mean that any email address will work equally well. you should always follow the advice in your email-specific guide on which email to use.
- Incomplete or inaccurate settings: After choosing an email and determining the appropriate email, there will still be more settings to complete for all mail. Be sure to follow your mail application’s setup guide carefully and check all values for typos.
2) Are the email settings accurate?
If the wp mail smtp test email is delivered successfully, but other emails from your site are not delivered, check the following items:
of email
The source email in any plugin that sends emails must match the source email you set in wp mail smtp. the easiest way to make sure they match is by going to wp mail smtp » settings and checking the box labeled force from email.
email settings in other plugins
if email settings are misconfigured in other plugins, your emails will not be sent correctly even if wp mail smtp is working.
for wpforms, you can follow their guide on setting up the notification email to make sure they are set up correctly. be sure to check for typos or formatting issues.
3) is wp mail smtp completely up to date?
Our team regularly releases updates for wp mail smtp. These updates add and improve functionality, and a previous update may have even fixed the issue you’re seeing.
The first and most important troubleshooting step is always to make sure your wp mail smtp plugin is up to date. Ensuring this requires two steps:
- verify that your wp mail smtp license key is verified on your site.
- go to control panel » updates and see if an update is available for wp mail smtp .
4) is wordpress core completely up to date?
In addition to keeping wp mail smtp up to date, it’s equally important to make sure you’re also using the latest version of wordpress.
We follow best coding practices to make sure wp mail smtp works with the latest version of wordpress. If you are running an older version of wordpress, your site may no longer be compatible with our plugin.
To check if an update for wordpress core is available, log in to your site and go to dashboard » updates. if you see a notice that says “you have the latest version of wordpress”, then you are good to go.
however, if an update is available, be sure to run it. keeping wordpress core up to date is critical for security and plugin compatibility.
5) Is your hosting service up to date?
Sometimes the problems you see on your site can occur because a hosting service is not working properly or is not up to date with the latest wordpress requirements.
wp mail smtp currently requires php version 5.6 or higher. however, for the overall security and stability of your site, we strongly recommend that you update your site to php version 7.3 or higher (whichever is the latest version offered by your web host).
6) could another plugin be causing a conflict?
if any other smtp related plugin is active on your site, this might prevent wp mail smtp from working.
To verify this, log in to your wordpress admin area. then open the plugins page. then you just need to scroll through the list of plugins on your site and disable any other plugins related to smtp/improve email delivery.
7) Is support still needed after steps 1-6?
If you’ve tried all the steps above but still can’t resolve your issue, then you’re ready to contact wp mail smtp support.
Here’s how you can help our support team provide the best support possible:
- name*: this lets us know who we are talking to.
- email*: this is the email address that we’ll send all of our answers to.
- What can we help you with today?*: Your answer helps us quickly identify the type of question you’re asking.
- your website*: We can often replicate a problem just by seeing a form embedded in a page. consider adding a url for a page with the form being discussed.
- access to your website*: access to the site allows our support team to quickly investigate and efficient. however, if you prefer not to provide access to the site, we do not require it.
- your website username and your website password: This may help us fix your problem faster. make sure you set the user role to admin so that our support team can access wp mail smtp in the wordpress admin area.
- unique secret link and unique secret passphrase: Create a temporary link and secret passphrase to privately share site credentials with our support team.
- problem/message* – Here you can tell us the problem you are experiencing and how to replicate it in a specific and concise description.
When you’re ready, click the submit button. You should immediately receive an email to confirm that we have received your ticket. a member of our support team will respond to your message as soon as possible.
thank you for taking the time to proactively address these issues. our support team will be happy to help further!
next, would you like to test the smtp settings of your wp mail before launching it? our guide on sending test emails will walk you through the process step by step.