about alaskamail®
p. what is alaskamail?
a. alaskamail is your anywhere, anytime online email client that runs in your web browser. alaskamail allows you to access your email, contact list, and calendar from any computer with internet access.
p. why should i use the alaskamail email system?
We listen to your comments. we understand the importance of staying connected and a reliable email system. We invest in a robust email platform to provide a better experience for our customers with increased email storage, anti-virus and anti-spam protection, updates and features.
p. who can receive email from alaskamail?
a. Alaskamail is included in all of our email offers for existing customers with Alaska Communications Email; ask a representative about setting up alaskamail today.
p. How much storage space will I have?
a. We provide you with 5GB of storage, plus strict spam blockers and settings, calendar functionality, and more.
p. How can I check how much storage space I’m using?
a. from your home page (the first screen when you log in) click on the “storage capacity” link. you will always know exactly how much space is in your inbox. We’ll also alert you when you’re approaching your storage limit by sending you a message when you’re at 80%, 90%, and 100% of your email storage capacity.
p. Will I still receive spam messages?
a. alaskamail’s email system gives you the best spam filters and virus protection. While we cannot guarantee zero spam, we will continue to update our spam filtering system.
p. I have an email address, but I don’t remember my login. can you help me?
absolutely! You can request help with the password and username through customer service.
p. How can I change my password?
a. visit change your password for self help by email or call us at 907-563-8000 or 800-808-8083
p. What happens if I forgot my password?
a. visit password help here for email self help or call us at 907-563-8000 or 800-808-8083
p. What happens if I reach my storage limit?
a. With the new email, you will receive 5 GB of storage space. We’ll send you a message in advance to let you know when you’re approaching (or reaching) your limit so you can manage storage by moving or deleting files. if you hit 5gb of space, you won’t lose files, but you’ll need to manage your inbox storage accordingly.
p. Can I buy more storage if I need it?
a. not at this time.
p. Can I keep my email address if I want to disconnect the internet service for my home or business?
a. no.
p. I would like another email address. what should i do?
a. alaska communications may provide you with your own email address (for example: [email protected]); just ask and we’ll set it up. with a local email address, you’ll have access to alaskamail: a secure web-based email with tons of features and email storage space to stay connected, manage your contacts and calendar, and easily view email from multiple sources. devices.
p. How do I cancel my email address if I no longer need it?
a. no problem, just contact us and we can suspend your email.
p. I have forwarded my email to another webmail platform. what should i do?
a. there is nothing you need to do: your emails will continue to be sent and delivered from your current client. try their enhanced webmail platform to receive all your email (from all addresses) in one convenient location. enjoy the update!
p. I have an email address and I had a wireless account with you. Can I keep my email?
a. at this time you can keep your email.
p. How long can I keep my account if I don’t use it?
a. email addresses that have not had any activity (login, forward) will be closed after 1 year of inactivity.
p. If my account has been closed, can I still access my emails?
a. Yes. we will retain emails and may reactivate your account up to 60 days after it is closed.
p. If my account has been closed, can I reactivate it?
a. Yes. we will retain emails and may reactivate your account up to 60 days after it is closed.
p. what if I have my email set to forward to another email address?
a. No problem. accounts with forwarding set up will be considered “active” and you do not need to log in to your account to prevent them from being closed.
p. How can I access the emails of an account that has been closed?
a. you will have access to emails for up to 60 days after it has been closed.
p. Can I access my files from an account that was closed more than 60 days ago?
a. We cannot access your emails if your account has been closed for 60 days or more.
p. If I disconnect my home or business internet services, can I keep my email?
a. no.
p. How do I cancel my email address if I no longer need it?
a. no problem, just contact us and we can suspend your email.
p. if i disconnect all alaska communications services, can i access emails from my account?
a. no
p. where can i find alaskamail self-help tools and more information?
a. When you’re logged into your webmail, you can also access support tools by clicking the “help” icon in the top right corner of your email inbox.