when emailing a report, an invoice, quotes, etc. Directly from Quickbooks, you may encounter an Error: Incorrect Gmail Credentials or Settings, which usually appears when some changes are made in email or on the internet. configuration.
We have discussed the causes and solution steps below to fix this issue:
causes of this error:
- incorrect email username and password
- the internet settings recently changed on your computer
list of things to do before following troubleshooting steps
a. create a backup copy of the company file
Our recommendation is to create a backup of your company file because if there were to be any issues between troubleshooting, you won’t lose any of your company data.
- open quickbooks
- go to file > company backup > create a local backup
- choose backup type> online backup> local backup
- then click next
Now follow the instructions on the screen to create a backup copy of the company file.
b. update quickbooks desktop to latest version
- open quickbooks desktop
- go to help > update quickbooks desktop…
- click update now
- click get updates
- it may take some time to refresh quickbooks desktop
- then restart quickbooks desktop
note: the process to solve this problem can be complex, you can talk to our experts for a quick resolution. dial our toll-free number or leave us your message.
7 easy steps to fix error: bad credentials or gmail settings on quickbooks desktop
step 1: make sure the form preferences
- go to edit > preferences…
- select submit forms
- under my preferences
- click edit email to open the email information window
- click email provider
- select gmail
- now enter your email server name and port. you can get this information directly from your email profile
- then verify ssl/tls
- click ok and done
step 2: repair quickbooks desktop
- close quickbooks desktop
- press windows+r keys to open run command
- type control and click ok
- click programs > programs and features
- double-click quickbooks desktop from the list of programs
- if asked, click yes
- click next
- choose repair and click next
- click repair
- now it may take some time to repair quickbooks desktop
step 3: check and reconstruct the data
verify data
- go to file > utilities
- select verify data
- click ok
- the process begins to validate the company file, it may take some time depending on the size of the file
- click ok to see the status of the company file
rebuild data
- go to file > utilities
- select rebuild data
- click ok
- choose type backup> online backup> local backup
- click next
- follow the instructions on the screen to back up the file. the company
- after creating the backup, it starts to rebuild the company file automatically
- once the rebuildcompetition
Try setting up your email again and see if the issue is resolved. otherwise, continue with the steps below.
step 4: disable two-step verification
- Go to https://myaccount.google.com/
- Click the Security tab
- under sign in for google, choose two-step verification> if two-step verification is off, follow the steps 3.> if 2-step verification is on, click it and then enter your email password
- then click next
- now click turn off
Step 5 – Make sure Access for less secure apps is turned on
To enable access for a less secure app, 2-Step Verification must be disabled. then follow the following process:
- Go to https://myaccount.google.com/lesssecureapps
- then click the navigation bar to turn on access to less secure apps.
step 6: ready with your email smtp server details
- go to google help center
- click change smtp & other settings in your email client ▼ dropdown menu
- now you can see your email server information
step 7: set up your email on quickbooks desktop
- open quickbooks desktop
- go to edit > preferences
- click submit forms
- under my preferences
- do click on the edit email information
- now go to the smtp server details section and enter the name and port of your mail server email
After following all the above steps, you will no longer face wrong gmail credentials or settings in quickbooks, but in case the same problem persists, you can talk to our experts for a quick solution.
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