From receiving important notifications to communicating with your customers, email is an important part of any business. This page shows you how to set up and configure both the store owner email and sender email.
The store contact address is the email address you used when you signed up for Shopify. This is where you’ll receive your files if you export your products, orders, or customer lists.
The sender’s email is your customer-facing address. It’s where your customers can contact you directly, and it’s the address associated with the push notification emails they receive about their orders.
Add CNAME records to your domain to connect to Shopify’s Shipper Policy Framework (SPF). ) and Domain Keys Identified Mail (DKIM) logs to ensure your email is delivered to your customer.
Changing Store Email Address
Of course By default, the store contact address is the email address that you use when you sign up for Shopify. This is the email address that Shopify uses to contact you and where you receive your files if you export your product, order, or customer list. If you want Shopify to contact you using a new email address, this is where you can update that information.
Steps:
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Click in Shop Details .
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In the Contact Information section, click Edit strong>.
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Change your email address to Store Contact Email or Account Email >. Shopify uses this email to communicate with you about your account.
Note
If you haven’t set up a single login, then the Account email is displayed instead of Store Contact Email.
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Click Save >.
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Go to the inbox of your new email account and click the link in the verification email from Shopify.
Note
To change the email or password that the store owner uses to sign in to Shopify, you must change the information in your account settings.
Change Sender Email Address
Sender Email is your customer-facing email address. This is the email address that displays in the From field when your customers receive push notification emails, order confirmation emails, and any marketing emails sent from Shopify. Some domains may require additional authentication; otherwise, your sender email address might appear through shopifyemail.com, or as [email protected].
If your sender email address is protected by DMARC, then your email address might appear in inboxes as [email protected] or [email protected]. Your customers’ responses will be forwarded to the email address of the chosen sender. You can update your sender’s email address in your Shopify admin.
Steps:
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Click Shop Details.
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In the Contact Information section, click Edit.
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Change your email address under Sender Email.
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Click Save strong>.
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In the Contact Information section, click View Email Settings. p>
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Follow the prompts to authenticate your email domain or verify your email.
Learn more about Shopify Email.
Make sure your email is delivered to your customer
When you use a third-party domain, you should verify the sender’s email address to make sure your email is delivered to your customers. To verify the sender’s email address, add CNAME records to your third-party domain to connect it to Shopify SPF and DKIM records. Connecting your domain to Shopify SPF and DKIM records prevents your email messages from being marked as spam or undeliverable.
DKIM is an authentication method that mail servers use to verify that a message was not modified after it was sent.
SPF is an authentication method that validates that an email message came from the domain it claims to come from.
Add CNAME records to your third-party domain to connect to Shopify SPF and DKIM records
You can help ensure that your email reaches your customer by adding CNAME records to your third-party domain to connect to Shopify SPF and DKIM records. DKIM . If you need help modifying your CNAME records, contact your domain provider.
Before You Begin
To complete this procedure, you must have the following information:
- your login information for your third-party domain provider account
- your sender email, which is the email address you use to communicate with your customers
Steps:
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Click Shop Details.
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Under Contact Information, click Edit.
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Click Fix this next to the Sender Email field.
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On the Sender Email page, click Authenticate.
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Follow the instructions to enter the new CNAME records into your third-party domain manager.
Changes may take up to 48 hours to complete. Once your domain changes have taken effect, your domain status is Authenticated.
If domain verification fails, verify that the DNS records you entered with your provider domain name matches the records that were provided in your Shopify admin.
Email Forwarding
Email forwarding is a service that allows you to direct an email Email from your custom domain to an existing email account with Gmail, Outlook, Yahoo, or another provider. For example, if you own the domain name johns-apparel.com, you could create the sender email address [email protected]. When customers send an email to [email protected], their messages are forwarded to their connected personal account, for example, [email protected].
- Learn more about the email forwarding.
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