You can create a chatbot without advanced coding knowledge.
Sounds exciting, right?
Well, it is!
There are platforms that can help you create chatbots without writing a line of code.
And by creating a chatbot, your business can seamlessly engage visitors and respond to queries in real time.
Something like that 40% of businesses that have some kind of virtual assistant or have implemented chatbots for customer service.
Similarly, chatbots have become quite an important tool these days because the website is now the main source for providing online support and generating leads.
By using AI-powered bots, you can mitigate customer frustrations like long wait times and improve the user experience.
But before you dive in filled in the steps to create bots, you should know Key Use Cases of chatbots for your business and profits.
Chatbots for Websites: Key Use Cases
80% of marketers use chatbots in some way and more brands are investing in them to improve the customer experience. Since bots are proficient in solving common queries while reducing the need for human interaction, they are increasingly being leveraged across industries in different ways.
Here are some main categories of use cases for chatbots to improve business productivity.
- Automating Common Queries: You can automate queries with AI Chatbots and engage with customers by providing real-time responses 24/7.
- Higher Conversion Rates: Using a FAQ bot can not only increase your customer satisfaction levels, but also your number of customers due to higher conversion rates .
- Better sales support: You can implement a sales or appointment booking chatbot template to provide instant responses to sales-related inquiries and pre-qualify leads when the sales team is busy or not available .
- Superior Customer Engagement: AI conversational chatbots can help your customers start a conversation at any time and resolve their queries quickly, exponentially increasing engagement levels. interaction.
- Effective Marketing: AI-powered chatbots can be a part of your marketing initiatives and help move your customers seamlessly through your sales funnel.
- Easy information gathering: Businesses can implement the best chatbots to collect basic customer information, such as email or contact numbers, to create customer profiles.
- Lower Support Costs: You can reduce customer service costs by up to 30% with intelligent chatbots on websites and handle thousands of conversations, speeding up turnaround times of answer.
Ten Easy Steps to Create a Chatbot for Your Website
You can create a chatbot for your website in two ways: from scratch or by using bot templates conversational. When you create a bot from scratch, there are certain steps that need to be followed to make your website chatbot successful.
A step-by-step guide is always helpful when it comes to creating a chatbot for your business.
- Define your goals
- Customize your bot profile
- Choose triggers for your chatbot
- Create your bot flow
- Create sample intent
- Develop the bot’s sentiment analysis feature
- Set up the synonym for your bot
- Define the scenario alternative
- Add FAQ
- Train your bot
Let’s walk through each step;
1. Define Your Goals
The chatbot you want to build for your website should work based on your specific business requirements.
So, before building one, it’s vital to outline your goals and define your needs.
It’s equally important to identify the business functions and tasks you need to automate.
Before building a bot, you need to know what AI chatbots are capable of and what they are not. You also need to know the type of problems for which you want solutions.
Why do you need chatbots?
- Drive sales or collect leads by booking appointments, demos, registrations, etc.
- Improve your online presence attracting customers 24×7 when your support team is busy.
- Automate customer support with frequently asked questions and provide hybrid support, as the bot will handle simple inquiries and pass complex ones to live agents.
- Gather feedback from customers to understand their level of satisfaction and improve the customer experience.
2. Personalize your bot profile
Personalization helps add a humanized touch to your bot and makes interaction with the user comfortable and friendly.
Customize the personality and tone of your bot The bot’s voice is vital for two reasons:
- It creates a deeper understanding of the end goal.
- Helps you understand how the bot will communicate through a choice of language, tone, and style.
To customize your bot profile, you must first log into your REVE Chat dashboard and click on “Bot Builder”.
When you click on it, you get the option to “Create new bot”.
When you click ‘Create a new bot’, you get the following options to customize your bot profile.
Different ways to customize your bot profile
BOT Name – Give your bot a name for internal business purposes, as customers won’t be able to see this name. For example Sales or customer service bot.
Display Name – Give your bot a name that matches its personality and makes customers feel like they are interacting with customers. human agents. For example, Eva or Zoe.
Slogan – Set a designation for the chatbot, which will also be displayed to visitors and customers.
BOT Avatar – Customize your bot by choosing an avatar from the gallery or upload whatever you want.
Channels: REVE Chat offers two channels for bot communication. (i) Website (ii) Facebook.
Bot Accuracy Levels: Select the query that matches the accuracy level in percent.
Set the bot priority and the human agent – You can choose from three options to set the priority of the bot and human agent for smooth communication.
3. Choose triggers for your chatbot
Chatbots will start conversations when you choose.
You can set triggers for the bot to start chatting with customers. Depending on the type of trigger you select, the bot will be able to chat.
REVE Chat offers four main proactive chatbot triggers with sub-options.
You can activate the bot for;
(i) Everyone
(ii) New visitors
(iii) Returning visitors
When you choose (i) Everyone, the bot will fire triggers for all your website visitors without any specific conditions.
When you select (ii) New Visitors, the bot will fire triggers only for new visitors to your website by sending custom greeting messages like: “How can I help you ?”
When you choose the (iii) Returning Visitors, the bot will fire triggers for the same customer or repeat saying, “Great to see you! How can I help you today? ?”
You will also have other options to trigger the bot.
Trigger the bot on clicking the chat banner: The bot will fire the triggers only when the visitor clicks on the chat widget.
Trigger BOT based on URL – The bot will fire triggers when any visitor moves to a specific page selected by you on your website.
Trigger BOT based on browsing duration – When the visitor stays on your website for a specific time, the trigger will be triggered by choosing this event activation. Suppose your visitor stays more than 3 seconds on the pricing page, the bot will trigger “Get 10% off today’s registration”.
4. Build Your Bot Flow
Now, we come to the most important part of building your chatbot.
Creating the conversation stream is meant to help you organize your content and frame the bot’s responses.
You define the bot flow with nodes and actions.
Node – This is a specific scenario or part where you want to run the bot flow general . It can be anything: a welcome greeting or an overview of the product. These messages are configured according to the flow of the bot.
Actions: Actions are defined as interactions that chatbots can perform with visitors. With actions, you can add different elements as described below to boost your conversations in a predefined way.
Learn more about the different actions REVE Chat offers.
You need to add new nodes with the help of different actions to build the bot flow.
For example, add required actions such as text message, image, carousel, video chat option, depending on your business requirements.
The chatbot for your website it can be AI-based or rules-based and depending on your chatbot strategy, so you need to describe your conversation flow carefully.
Before going live, you can test the node by clicking the “Try it” button. Once your bot flow is working correctly, you can save it.
Once you click this button, a test website opens and the chat banner opens with an activation message.
5. Create Intent Sample
In the next step, you need to create an intent sample: intent in chatot refers to the user’s intent. It will help the chatbot to understand the motive of a given user.
It is the intention behind each message that the chatbot receives.
And you should know that chatbots can take advantage of AI trends and machine learning to easily recognize user intent.
- You must create new nodes to create an intent sample.
- You must enter sample queries with the same meaning that covers the client intent .
- Once you enter the sample queries, a list is created that the bot uses to handle customer service conversations.
6. Build Your Bot’s Sentiment Analysis Feature
Sentiment analysis is a subfield of machine learning (ML) and natural language processing (NLP) that bots use to understand emotions from data text or voice
This key chatbot feature can help a lot in analyzing customer data by extracting thoughts, opinions, or feelings.
In addition, bots with sentiment analysis capabilities can decode a customer’s mood using sentence structures and verbal cues.
In addition, bots can take advantage of this feature to successfully modify responses based on customer emotions.
How to use the sentiment analysis feature of the chatbot?
- Set offensive/negative words and emojis so that the bot can display a response based on the layout of the feedback flow. the opinion poll in Go Back.
- Add the offensive words and emojis option for your bot to identify the user’s feelings during the conversation and, if necessary, transfer to the human agent option.
7. Set up the synonym for your bot
Your chatbot needs to be able to understand different variations of text to better respond to users.
This is where the “synonym” feature can help.
When you set up synonyms from within the Bot Builder, you essentially design a chatbot design that can better understand user queries and then match them with the corresponding knowledge base.
8. Define the Alternative Scenario
Bots will never be 100% when it comes to understanding human queries.
There will always be situations where your bot is unable to fulfill user requests and fails to respond to a random request.
Therefore, you should prepare your bot for cases where it cannot recognize user input correctly.
For this reason, defining alternative scenarios is a vital part of creating chatbots.
The fallback interaction is a default response that appears when the bot doesn’t understand the user’s message.
Different fallback scenarios
Fallback message – You can customize a fallback message for the scenario when the bot cannot understand user requests.
Backup Trigger: You can define the number of unknown queries for the bot to trigger the backup option.
Repeated Queries – You can define the number of times the query will be repeated.
Backup Options: You can have the bot send a backup message or connect with a human agent according to the options selected.
9. Add FAQs
The bot you create must have a complete understanding of your business, products, and services.
To do this, you need to create FAQs and train the bot to accurately answer users based on your intent.
How to create FAQs for your bot?
Enter your query – Add your query along with multiple variants of customer responses to prepare the bot for a better understanding of the scenario.
Enter response – Enter the response for the query/intent which could be anything from plain text or forward to a specific node of the bot builder.
10. Train Your Bot
When your bot is ready, you’ll expect it to handle queries efficiently.
For that to happen, you need to train the bot with sight to improve its ability in terms of better communication with users.
Chatbot training means you need to bulk export training data in Excel format. You can also edit the training data in the excel file and import it again to update it and improve the bot’s performance.
Congratulations! You have successfully created a chatbot for the website. You can access the bot at any time in your workflow.
How to Add a Chatbot to Your Website
Creating a chatbot for a website is an easy process with REVE Chat’s ready-to-use chatbot platform. It helps create custom bots without coding based on your business needs.
More importantly, you can deploy bots in a short period of time, train them and measure their performance.
Once you have successfully created a chatbot with REVE’s bot builder Chat, you need to copy and paste the short snippet code into your web pages to install REVE Chat on your website.
You can follow the step-by-step instructions to install a live chat widget on your website. .
- Sign up for the REVE Chat panel. It will take you to “Install REVE Chat on your website”.
- You have two options to install REVE Chat live chat: install the REVE Chat code manually and email the code to the admin IT
- To install the REVE Chat code manually, you can paste the code snippet before the closing tag on your website page.
- That’s it! that’s all! Now you can interact with customers via bot.
- Note: In case you don’t have access to install on your website, you can email the REVE Chat code with instructions to your website or IT administrator.
Create a chatbot for your website and make business efficient
Chatbots are now an integral part of business communication. You can use them to automate a variety of tasks related to marketing, support, sales, etc., and get a leg up on the competition. On top of that, you can quickly build a chatbot from scratch and improve the efficiency of your business.
You can choose a chatbot template or create a bot of your own and then add it to live chat to automate communication and deliver quick responses to customer responses. Whichever way you choose, AI chatbots will always be easy to build and help redefine customer communication if used strategically.
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