Hostgator mail server working but can’t send nor recieve emails in odoo

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Hi Everyone! 

I”m currently setting up httl.com.vn/en 8. I have successfully setup the outgoing and incoming servers using my hostgator email account. both incoming and outgoing tests are successful. In fact, I”m able to send and receive emails with other hostgator email accounts under my domain. 

The problem is, when it comes to sending emails to gmail, yahoo, etc. accounts, the emails seem to send out ok but the recipients never receive them. 

I”ve setup my alias domain already and everything works well if I send and receive emails within users using my domain. The gmail and yahoo are the only ones not pushing through. By the way, all incoming including yahoo, gmail, etc. have no problems. 

Hope someone can help. I really would like to use httl.com.vn/en as our ERP. 

Thanks so much in advance!

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Rene Josef II Tudla
– 23 tháng 8 2017
Xoá Convert as a answer

I think you’re right on track! Thanks for this. Although I have no idea where to start but I have a feeling this is the solution.

Watching: Hostgator mail server working but can’t send nor recieve emails in odoo

 

Best Regards,

 

Dixy Tudla

General Manager

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From: Ermin Trevisan twanda.com> Sent: Wednesday, August 23, 2017 3:28 PMTo: Dixy Tudla Subject: Re: gmail and yahoo unable to receive emails from httl.com.vn/en

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A new answer on gmail and yahoo unable to receive emails from httl.com.vn/en has been posted. Click here to access the post :

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Ermin Trevisan

 

Sent by httl.com.vn/en S.A. using httl.com.vn/en.

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Ermin Trevisan

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–Ermin Trevisan–
twanda AG https://www.twanda.ch
20303

| 8 8 10
Walchwil, Thụy Sĩ
–Ermin Trevisan–
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Ermin Trevisan
23 tháng 8 2017
Best Answer

Please check your DKIM, SPF and DMARC settings on your hostgator SMTP (they must comply with the Gmail and Yahoo requirements, which you should study), also check the httl.com.vn/en log entries for any MTA related error messages, such as 553 return codes etc., if there are any.

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Niyas Raphy

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–Niyas Raphy–
https://www.linkedin.com/in/niyasraphy/
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–Niyas Raphy–

httl.com.vn/en Techno Functionalist

Feel free to connect : niyasraphyk
gmail.com

Twitter:https://twitter.com/niyasraphyLinkedIn: https://www.linkedin.com/in/niyasraphy/FB:https://www.facebook.com/niyasraphy123 Happy to help 🙂

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Niyas Raphy
23 tháng 8 2017
Best Answer

Hi Dixy,

So you are telling that email send from the httl.com.vn/en after configuring the outgoing mail server with G-mail and Yahoo, the emails are not getting delivered.

I have seen that while sending the email after configuring the outgoing mail server with G-mail, it take some times to get the mail send. After sending the mail you can check ,

Settings -> Technical -> Email -> Emails,

from here check the status of the mail whether it get send or not.

Also please go through this, https://www.httl.com.vn/en/es_ES/groups/community-sales-and-marketing-60/community-sales-and-marketing-14997184

Thanks

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Rene Josef II Tudla
23 tháng 8 2017
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Hi Niyas, 

Thanks for the reply. No, I don”t use gmail as my outgoing server. I use my hostgator outgoing mail server and I”m not able to send to gmail or yahoo mail. I am able to send to other hostgator email that use my domain though but it does not show in settings > Technical > Email > Emails even without email filters. 

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Niyas Raphy
– 23 tháng 8 2017
Xoá Convert as a answer

Then check whether it is there in the settings -> technical -> emails -> Messages.

Rene Josef II Tudla
– 23 tháng 8 2017
Xoá Convert as a answer

It is in messages but not in emails.

 

Best Regards,

 

Dixy Tudla

General Manager

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From: Niyas Raphy gmail.com> Sent: Wednesday, August 23, 2017 2:59 PMTo: Dixy Tudla Subject: Re: gmail and yahoo unable to receive emails from httl.com.vn/en

 

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Then check whether it is there in the settings -> technical -> emails -> Messages.

Niyas Raphy

 

Sent by httl.com.vn/en S.A. using httl.com.vn/en.

Niyas Raphy
– 23 tháng 8 2017
Xoá Convert as a answer

Just do like this open the users from view and in the preference tab “Receive Inbox Notifications by Email” mark all messages . check whether this ca solve the issue

Rene Josef II Tudla
– 23 tháng 8 2017
Xoá Convert as a answer

All messages have been marked since the beginning as well.

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