Some online services and web applications, such as Instagram, Facebook, and Snapchat, allow you to secure your account with a mobile-generated passcode. use duo mobile to generate these access codes and keep all your accounts in one app.
You don’t need to sign up for an organizational account on duo.com if you just want to protect your personal accounts.
duo does not have access to your third-party accounts or account credentials and cannot assist in account recovery beyond duo mobile backup and restore.
Be sure to save any recovery information the app gives you when you set up two-factor authentication, and enable account backup and restore on duo mobile if you set it to generate passcodes for sign in to these apps. .
If you are unable to access those services and you do not have a backup of your accounts on duo mobile, you will need to contact the support team for that app or go through the account recovery process for each of those services of third parties. applications.
third party account setup
- Install Duo Mobile for iPhone/iOS or Android.
- Follow the instructions to turn on two-factor authentication (sometimes called two-step verification) for your account using an authenticator app. Ignore any mentions of Google Authenticator or other mobile applications — you’ll be using Duo Mobile instead.
- When configuring the authenticator app in your application you’ll usually be shown a QR code to scan. Open Duo Mobile and tap Add in the upper right of your accounts list to go to the account type selector.
- If the new account you want to add shows you a QR code to scan with an authenticator app, tap Use QR code from Duo Mobile’s Add account list. Scan the QR code with your camera to add the account.
- Use Duo Mobile to scan the application’s QR code shown on your screen.
- Give the new account a name in Duo Mobile and tap Save to return to the accounts list.
- Finally, tap the indicator next to the account name in Duo Mobile to generate a passcode which expires in 30 seconds. Type the passcode (without a space) into the application’s verification prompt on your computer to verify that the passcode generator is working properly. Then click “Next” or “Finish” or whatever link completes authenticator app registration.
most services also offer a secret key that you can enter if you can’t scan the qr code. instead of tapping the qr code option from the add account list, scroll through the list of account types and tap the one you want to add (or tap add another account if the one you want is not listed).
When you tap on the type of third-party account you want to add, you’ll see an activation code box where you can enter the activation code or key that the app shows you. tap next to verify the activation code you entered, and then give the new account a name and tap save.
proceed to generate an access code from your new account and enter it in the application to verify that you have correctly set up the account in duo mobile.
use of passwords
You will now use the duo mobile app to generate a new passcode if you are prompted for one when you sign in to your account. If you need to use the passcode displayed on duo mobile in another mobile app, tap copy and paste it into the other app.
backup and restore
Please note: Because we use the most secure storage methods on your device, if you delete data from your device or upgrade your device, you will need to recover your third-party accounts from a backup previous with duo restore or replenishment of your accounts. It is not possible to export third party accounts from duo mobile, nor can duo support help recover accounts on duo mobile without a backup.
We strongly recommend setting up backup or recovery access to your third-party accounts if the app provides it, for example a phone number or backup code, in case there is a problem restoring from backup from duo mobile third party account (such as if you forget your recovery password). duo support does not have access to your accounts to restore them for you, and cannot change any settings in the third-party account to allow you to log in without an access code.
If you have trouble signing in to third-party accounts after setting up the passcode app, please contact support for that app, such as instagram support if you can’t sign in to instagram.