Emails do not appear in destination folder after move, or in sent folder after sending

Original KB number: 2958272

Symptoms

After you send an email using httl.com.vn/en Outlook 2007 or later versions, a copy of the email message is not saved to the Sent Items folder.

Watching: Emails do not appear in destination folder after move, or in sent folder after sending

Cause

The Save copies of messages in the Sent Items folder option in Outlook is disabled.

Resolution

Enable the Save copies of messages in the Sent Items folder option by following the steps below for your version of Outlook.

In Outlook 2010 or later versions:

Select File, and then Options.

In the Outlook Options dialog, select Mail.

Under the Save messages section, enable the Save copies of messages in the Sent Items folder option.

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Select OK.

Readmore: Dùng Gmail Làm Bảng Phân Công Công Việc, Sortd For Gmail

In Outlook 2007:

Select Tools > Options.

Under the Preferences tab, select E-mail Options…

Enable the Save copies of messages in Sent Items folder option.

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Select OK.

More information

The Save copies of messages in Sent Items folder option can be controlled using the Outlook Group Policy setting. You can find the policy setting below, depending on your version of Outlook.

Outlook 2007:

Policy Path: User Configuration/Administrative Templates/Classic Administrative Templates (ADM)/httl.com.vn/en Office Outlook 2007/Tools | Options…/Preferences/E-mail Options

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Outlook 2010:

Policy Path: User Configuration/Administrative Templates/Classic Administrative Templates (ADM)/httl.com.vn/en Outlook 2010/Outlook Options/Preferences/E-mail Options

See Also:  Mail de remerciement entretien, mail de relance candidature

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Outlook 2013:

Policy Path: User Configuration/Administrative Templates/httl.com.vn/en Outlook 2013/Outlook Options/Preferences/E-mail Options

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Outlook 2016:

Policy Path: User Configuration/Administrative Templates/httl.com.vn/en Outlook 2016/Outlook Options/Preferences/E-mail Options

In the dialog box for the policy setting, select Enabled to enable the policy and select the Save copies of messages in Save Items folder option (The screenshot for this step is listed below).

Readmore: How To Get Email Headers – Viewing Email Headers In Gmail

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The Registry keys associated with the Save copies of messages in Sent Items folder option are as follows:

HKEY_CURRENT_USERSoftwarehttl.com.vn/enOffice\OutlookPreferencesHKEY_CURRENT_USERSoftwarePolicieshttl.com.vn/enOffice\OutlookPreferences

Where is your version of Outlook:

Outlook 2016, Outlook for Office 365 and Outlook 2019 = 16.0Outlook 2013 = 15.0Outlook 2010 = 14.0Outlook 2007 = 12.0

DWORD Value Name: SaveSentValue Data:

0 = Disabled; Sent emails will not be saved in the Sent Items folder.1 = Enabled; Sent emails will be saved in the Sent Items folder.

Categories: Mail

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