DHL eCommerce is an international tracked mail service created to help online sellers reach customers around the globe. The aim of this service is to make cross-border shipping simple and affordable.
You will need to contact your local postal service to inquire about your shipments. To do so, you need a specific reference code or tracking number that is recognized by the local post. our universal package tracking will find that tracking number for you, track it and provide you with tracking information from your local post office and a new dhl ecommerce tracking number.
dhl ecommerce tracking
dhl ecommerce is a tracked mail service and can be tracked through the parcelsapp.com tracking tool using your dhl ecommerce tracking number. tracking updates will be less frequent than a standard courier service.
I know of 3 official websites that provide dhl ecommerce/dhl ecommerce asia tracking:
- webtrack.dhlglobalmail.com: The most popular and oldest, it provides all the tracking information in multiple languages, such as French, German, Spanish, Russian, English, Portuguese, Chinese, Korean;
- www.logistics.dhl – the one I recently discovered and provides information about the sender, consignee, declared value and other useful package attributes along with tracking events;
- dhlecommerce.asia – mainly for packages shipped to/from Asian countries, offers tracking in English, Malaysian, Vietnamese, Thai and Chinese;
Our universal dhl ecommerce parcel tracker is integrated with all of the above websites and gives you the most up-to-date information about your package directly from dhl ecommerce.
dhl ecommerce tracking numbers
dhl ecommerce tracking numbers usually look like this:
- usually starts with gm, lx, rx, uv, cn, sg, th, in, hk, my example: gm2951173225174494, lx000000000de, cnapz300047833, inaujglagd81, sgadn143797855, hkaeta3498585thacep349858
- the length of the id can vary from 10 to 39 characters
ecommerce tracking dhl usa. uu.
dhl ecommerce often acts as an intermediary shipper when waiting for your package in the usa. uu. in that case, dhl ecommerce will collect the package from the sender, transport it through its logistics network and deliver the package to usps, you will receive a 22-digit usps tracking number that you can follow.
dhl canada ecommerce tracking
dhl ecommerce often acts as an intermediary shipper when waiting for your package in canada. in that case, dhl ecommerce will collect the package from the sender, transport it through its logistics network and deliver the package to canada post, you will receive a 16-digit canada post tracking number that you can track.
A tracking or identification number is a combination of numbers and/or letters that uniquely identifies your shipment. the length of the identification can vary from 10 to 39 characters.
Usually the merchant or online store can provide the tracking number or ID. If you’ve ordered a product from an online store, the confirmation email or shipping notification often contains the tracking number or ID.
You should see tracking events within 24-48 hours of receiving confirmation from your merchant or online store. the reason it takes time to see tracking events is because the first event is created once the shipment is delivered to us, i.e. once the shipment has left the fulfillment center of your merchant or online store.
dhl ecommerce usps tracking
dhl ecommerce partners with local postal services (such as the usps) to offer domestic shipping services. In the states, USPS handles the last mile and return pickups, and DHL handles the initial pickup and sorting of packages.
our tracking service will track your usps tracking number through dhl ecommerce, usps and various other courier services to find the location of your package, tracking statuses and the most up-to-date information. all the information is summarized in an easy to consume format, showing you a complete picture of the progress of your shipment.
dhl ecommerce shipment tracking
with dhl e-commerce shipping you have the ability to track your packages. When your order ships, you’ll get a shipping ID or tracking number. With this tracking number/ID, you can check the status of the shipment, what benchmark in DHL’s e-commerce fulfillment process it has reached, the estimated delivery date, as well as information about any delays or issues.
End-to-end tracking to destination is limited for some of DHL’s e-commerce services. The various DHL e-commerce services that offer shipment tracking are as follows:
- dhl global mail parcel plus priority – This is more like postal delivery and is different from dhl’s courier service. dhl globalmail collects your order from the seller’s warehouse, sorts it, applies the necessary postage and handles the order until it reaches your country. Once the order arrives in your country, it is delivered to your local post office for customs processing (if required) and delivery. delivery is made by your national postal service, not dhl globalmail;
- dhl global mail standard tracking
- dhl global mail business tracking
- dhl sm parcel maximum expedited: smartmail has the fastest and most reliable service in the dhl portfolio. As DHL eCommerce’s premium parcel service, Expeded Max is ideal for customers looking for a fast and predictable shipping option at a cost-effective price
- dhl package plus international – shipping economical and low weight plus milestone tracking events;
- dhl international standard packet – shipping up to 44lbs;
- dhl sm packet expedited
- dhl package plus international standard: b2c international shipping to more than 220 countries with transit times defined by range for items up to 2 kg, customs clearance simplified postal, milestone tracking with delivery confirmation to key destinations and insurance option.
- dhl direct international parcel – direct shipment up to 20kg to high demand markets;
dhl global mail tracking
dhl ecommerce is an affordable way to ship your packages to their destination. dhl ecommerce arranges the delivery of your package to the country of destination through the dhls logistics network and the local postal service makes the final delivery to the country of destination.
dhl global mail or commonly known as dhl ecommerce offers several shipping methods:
- dhl global mail parcel plus priority: this is more like postal delivery and is different from dhl’s courier service. dhl globalmail collects your order from the seller’s warehouse, sorts it, applies the necessary postage and handles the order until it reaches your country. Once the order arrives in your country, it is delivered to your local post office for customs processing (if required) and delivery. delivery is by your national postal service, not dhl globalmail;
- dhl global mail standard tracking
- dhl global mail business tracking
- dhl sm expedited parcel max. – smartmail has the fastest and most reliable service in the dhl portfolio. As a DHL eCommerce premium parcel service, Expeded Max is ideal for customers looking for a fast and predictable shipping option at a cost-effective price. event tracking;
- dhl standard international parcel: shipping up to 44lbs;
- dhl sm expedited parcel
- dhl sm ground parcel
- dhl international standard packet plus: b2c international shipping to over 220 countries with defined range transit times for items up to 2kg, simplified postal customs clearance, milestone tracking with delivery confirmation to key destinations and insurance option;
- dhl sm bpm ground
- dhl direct international parcel – direct shipping up to 20kg to high demand markets;
dhl usa ecommerce tracking USA, Canada, UK, Australia, China, Malaysia, Singapore, France, Italy, Spain
if you are expecting a package sent by dhl ecommerce, use the following options to track your package, or simply use our universal postal tracker to track any dhl ecommerce tracking number from/to any country in the world .
for shipments sent from the usa. uu. (tracking numbers usually start with gm followed by 15-21 digits), use dhl ecommerce u.s. tracking.
for shipments sent from asia pacific (tracking numbers usually start with cn, th, my, id, au, hk followed by a combination of digits and letters), use dhl ecommerce asia pacific tracking.
for shipments sent from europe (tracking numbers are usually 10 or 20 digits), please use dhl package tracking.
if you are expecting an international package shipped via dhl express, please use dhl express tracking.
how to track dhl ecommerce parcel?
You must first locate your tracking number. When you place an order with an online store that uses DHL’s e-commerce services for fulfillment, they will provide you with the tracking or identification number.
This information is transmitted to you in the form of confirmation emails or shipping notifications. these usually contain the tracking or identification number. dhl ecommerce also has the ability to send you an additional SMS on the day of delivery with a link to track the delivery status of the shipment. receiving tracking numbers or dhl ids for orders placed in an online store depends on the type of dhl e-commerce service used to ship it.
when will i receive my dhl ecommerce tracking number/id?
When you place an order on an e-commerce store, you will see tracking event updates within 24-48 hours of receiving confirmation from the online store or merchant. this delay in updating tracking events is due to the way dhl ecommerce creates the first tracking event. the first tracking event is created only after the shipment is delivered to them. therefore it is up to the merchant or online store to ensure that the shipment has been sent to the nearest dhl fulfillment center as soon as possible.
dhl ecommerce standard shipping
With this shipping method, your order is collected from the shipper/retailer, sorted, and the necessary postage is applied. Your shipment is then transported by DHL Ecommerce to your local post office for customs processing (if required) and delivery. delivery is made through your national postal service.
the average transit time to your country with dhl ecommerce is 4-8 days, plus additional processing and transit time within your country. Orders shipped using standard shipping typically arrive in approximately 1-3 weeks. however, delays in transit or holding at the local customs office may occur. Due to this, delivery of an international shipment may take up to 5 weeks. Tracking information is provided for each shipment and will include additional details during transit.
As with any international shipment, customs fees and additional fees may apply. please contact your local customs office for more information.
remember that dhl ecommerce is separate from the dhl express shipping service. dhl express is a courier service that offers urgent shipments. dhl ecommerce offers a cheaper parcel/mail service.
how does dhl e-commerce work?
dhl ecommerce is a hybrid courier service, which means that it uses the services of more than one transport company to make the delivery.
when you book dhl ecommerce from usa. In the US, you will be asked to drop off your package at your local USPS Post Office and USPS will ship it to a central sorting facility. once classified, dhl will send it abroad.
When your package reaches its destination country, it will be injected into the postal network and delivered by the local postal service.
dhl ecommerce shipping time
dhl ecommerce is a budget service, so shipping times are longer than standard or expedited services. You can expect delivery to major European destinations in 10-16 business days and to the rest of the world in 11-22 business days.
how long does it take for dhl ecommerce to ship to canada?
The merchant or online shop usually indicates the delivery time on their website. Please note that delivery times may vary depending on the product/service chosen and the origin/destination relationship; 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Also note that depending on the product/service chosen, the shipment will normally be handed over to the respective local postal company in your country for final delivery.
If your shipment exceeds the expected delivery time, unfortunately your shipment is delayed. delivery delays may be due to e.g. weather events, customs or strikes. In the event that your shipment has not arrived within 10 days of the expected delivery time, please contact your merchant or online store. The merchant or online store, as our contractual partner, can initiate an investigation for missing items.
dhl ecommerce return to sender
Why is my shipment being returned? dhl cannot tell you the reason for the return at this time, as the post office staff usually indicates it on the physical shipment. Some examples of returned shipments may be due to the following: 1) attempted delivery but customer was not home and it was not safe to leave in the mailbox 2) unclaimed shipment from post office after a period of time 3) address incomplete/incorrect information (wrong address)
why is the trace event not updated for a long time?
Our tracking system is based on tracking information received from our delivery partners, so there may be a delay in updating.
when can I expect delivery?
Once your package has been processed, delivery is based on the sender’s selected service. for packages destined for the usa us, your package will be delivered by a u.s. postal carrier at the time they normally deliver the rest of your mail. For international packages, your package will be delivered by the local delivery provider for that destination.
how long does it take for dhl ecommerce to deliver the products?
dhl delivery times vary depending on the relationship between origin and destination. for neighboring countries, delivery times are usually two or three days, but can be extended up to 20 days for geographically distant countries. Once your shipment reaches its destination country, it will likely be delivered by the local postal service in that country.
why hasn’t my shipment been delivered yet?
Delivery time may be extended due to factors such as weather incidents, customs or delays. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online store. the shipper or the online store can initiate an investigation for missing items.
my shipment is not delivered. what can i do?
In the event that your shipment has not arrived within 10 days of the expected delivery time, please contact your merchant or online store. the merchant or online store as our contractual partner may initiate an investigation for missing items.
who do I contact if I haven’t received my package?
If you have not received your package, please contact the merchant who sold you the product. If the merchant is unable to provide the updated status of your package, please contact dhl ecommerce customer service.
can you change my delivery address?
change of delivery address is only possible if both addresses belong to the same delivery area of our delivery service provider. the delivery service provider will contact you for the second delivery attempt.
Why are customs holding my shipment?
Shipments must be cleared through customs. Processing times for customs clearance differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. in this case, they will contact you.
dhl ecommerce tracking not updating or not working?
For most shipments, dhl ecommerce only provides milestone tracking, which means it may take some time before a new tracking event is displayed. your package continues to travel to its destination despite the time between tracking events. depending on the destination, it could also take time to reach the destination country due to the distance and the transit time of the selected service.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.
why hasn’t my shipment status changed?
Your shipment may be delayed. delays in delivery time may be due to e.g. weather incidents, customs or delays. In the event that your shipment has not arrived within 10 days of the expected delivery time, please contact your carrier or online store. the shipper or the online store can initiate an investigation for missing items.
what is dhl e-commerce?
dhl’s e-commerce solutions offer domestic and international standard package delivery for business customers. supports your processes with mature eCommerce shipping solutions and helps you enable your business online.
Whether you’re looking for the most economical way to e-commerce shipping or need more reliable transit times with trade clearance, the product program offers the right choice for your e-commerce shipping and logistics needs.
dhl’s e-commerce solutions offer shipping packages from select countries of origin to over 220 territories. a list if these countries can be found here.
also offers merchants dhl customer services that make it easy to track shipments.
about dhl e-commerce
dhl global mail provides domestic and international package delivery and return for businesses. It also provides e-commerce logistics and fulfillment services in the North, South, and Latin America, Asia, Pacific, and Middle East and Africa regions.
dhl ecommerce offers choice, convenience, control and quality for both the merchant and the consumer. The global team of eCommerce experts is dedicated to providing innovative solutions that create a great online shopping experience. DHL Global Mail’s goal is to become a leader in logistics activities related to global e-commerce by focusing on three areas: fulfillment, cross-border delivery and domestic delivery.
dhl global mail’s mission is to be a global leader in global e-commerce logistics with primary areas of focus in: cross-border delivery, domestic delivery and fulfillment. dhl ecommerce provides a global fulfillment network for businesses of any scale.
In 2014, the former mail division of the Deutsche Post DHL group was renamed Post – E-Commerce – Parcel with each of the 3 sub-divisions clearly focused on a specific market. deutsche post and dhl paket are the leading providers of mail and parcel services for business customers and consumers in germany. dhl parcel offers logistics related to e-commerce throughout Europe, while dhl ecommerce covers the rest of the world.
dhl ecommerce is headquartered in bonn, germany with regional offices in the united states and singapore, asia/pacific, as well as in india and the americas.