How To Remove Mail Account In Mail In Windows 8? Remove An Account From The Windows 8 Mail App

If you’re like me, you have multiple email accounts and have, at least occasionally, used the built-in Mail application that came with Windows 8.1 on your Surface.

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For the most part, it works fine but I recently ran into a problem when one of my mail accounts became “orphaned” and it started telling me it “Needs attention”.

The account in question was one I had from the University of Michigan. I left my position there a few months back but I neglected to remove the account from the Windows 8 Mail App. This was not a problem…. until they finally got around to turning off my account.

Now, I’m stuck with an account in my Mail app with a “Needs Attention” warning that won’t let me access it. Worse yet, there doesn’t seem to be any way to get rid of this account from within the Windows 8 Mail app on my Surface.

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So, what can I do about it? Well, first, let’s talk about what an orphaned account is and what causes this to happen.

Remove an Account from the Windows 8 Mail App: What’s an Orphaned Account?

An orphaned account is really just a mail account configured on your Surface that can no longer talk with the mail server. One usually happens because of one of the following reasons:

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The email account was deleted on the server-sideYou are using the wrong passwordThere’s some corruption in the account configuration on the Surface

 

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If you’re simply using the wrong password and entering what you think to be the correct password doesn’t work, you should try to recover or change the password.

The mechanism for recovering the password will differ depending on the type of mail account (GMail, Yahoo, corporate email server, etc.), so you’ll need to figure out how to reset or recover the password for your particular type of email account.

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If it’s account corruption causing the problem, you can usually fix it by doing a System File Check and Check Disk. I have instructions for doing just that here: Issues With Surface Tablets? Try These Fixes.

However, what if nothing works or if you just want that account gone from the Mail App?

Remove an Account from the Windows 8 Mail App: I Couldn’t Fix It. Now What?

If all else fails, you can forcibly remove an orphaned mail account from the Windows 8 Mail app with a bit of network settings trickery. Here’s how to do it:

Restart your Surface to make sure there are no mail-related processes runningAfter the restart, DO NOT start the Windows 8 Mail app. Instead put your Surface into Airplane Mode by bringing up the Charms menu, selecting Settings, then the network charm. From there, turn the Airplane Mode setting to On

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