Many of our customers have expressed a need for a more robust email offering than what sparklight business currently offers. Because of this, the number of customers using our email has steadily decreased in recent years. As a result, we are discontinuing the email service.
Any email left in your sparklight email account with an [email protected] email address on or after January 15, 2022 will be permanently deleted and cannot be recovered.
any email left in your sparklight email account with a [email protected]; [protected email]; [email protected] Email address as of March 24, 2022 will be permanently deleted and cannot be recovered.
Premium email services (such as gmail and mail.com) are available at no cost and offer a variety of features, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Plus, these services are portable, which means you can keep your email address if you ever move out of Sparklight Business’s service area. To create an email account with one of these free providers, visit:
other action required:
- Update your sparklight contact email address: If your sparklight business email address is your contact email for your sparklight business services, visit us online to update your account with your new email address at customer.sparklight.com/business or contact our Help Desk team at 877-570-0500.
- update your email address Contact email with other services: If you are using your sparklight business email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
- update marketing or collateral materials to a new email address: if your email address c commercial sparklight is used in any marketing material, collateral, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. our goal is to make this process as easy and seamless as possible.
If you are having trouble with the transition process, please contact our Help Desk team at 877-570-0500 for further assistance.
Sparklight Business Email Retirement FAQ
p. Why is my sparklight business email account being terminated?
a. Many of our customers have expressed a need for a more robust email offering than what sparklight business currently offers. Because of this, the number of customers using our email has steadily decreased in recent years. As a result, we are discontinuing the email service.
p. does this mean they no longer offer internet service?
sparklight business continues to offer internet service. we are simply retiring our email offering as the number of customers using sparklight email has steadily decreased in recent years due to the increased use of premium email services such as gmail and mail.com.
p. when will the sparklight business email outage occur?
a. Beginning January 15, 2022, sparklight business will suspend sparklight email accounts with an [email protected] email address. sparklight email account with [email protected]; [protected email]; the email address [email protected] will be discontinued as of March 24, 2022.
As a result, your sparklight business-provided email accounts ([email protected]; [email protected]; [email protected]; [email protected] ) will need to be switched to a new email provider before those dates.
Q: How will I know when email will be retired in my area?
a: Over the next few months before your email service is discontinued, you will receive multiple notifications via letters and emails to allow as much advance notice as possible so you can prepare for the transition to a new email provider before that date. If your sparklight business email address is used in any marketing collateral or materials, or on websites for your business, we recommend that you take action as soon as possible and update the email address with an email address from your company. new email provider. our goal is to make this process as easy and seamless as possible.
Q: Can I start the process of moving my email before I receive a notice from Sparklight Business?
a: absolutely. you can subscribe to an alternative email service and start using it whenever you want. free email services with more robust offers include gmail.com or mail.com
p. can you provide recommendations for email hosting services?
a. we would like to help make this transition as easy as possible for you. Options for email hosting services include but are not limited to:
- Microsoft 365 for enterprise
- Microsoft 365 Admin Center (Getting started, migrating data, and installing apps)
- google workspace admin help (information on getting started, setting up services for your company, and other support materials)
- cloudways support (how to manage email services)
p. What should I do once I receive the notification that my email will be removed?
a. Customers must select a new email provider and export their contacts and any email they wish to save from their sparklight business email account.
other action required:
- Update your sparklight contact email address: If your sparklight business email address is your contact email for your sparklight business services, visit us online to update your account with your new email address at customer.sparklight.com/business or contact our Help Desk team at 877-570-0500.
- update your email address Contact email with other services: If you are using your sparklight business email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
- update marketing or collateral materials to a new email address: if your email address c commercial sparklight is used in any marketing material, collateral, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. our goal is to make this process as easy and seamless as possible.
p. can you recommend other email providers?
a. Alternative email providers include gmail and mail.com.
- gmail: (google.com/gmail)
- create a gmail account
- add another email account to the gmail app
- how to import emails and contacts from another email account
- getting started with setting up custom email
- mail.com migration services
- mail.com email app for android
- mail.com email app for ios
- mail.com help center
- mail.com spam filter
- mail.com spam filter mail.com
- share files
- file backup
- secure online storage
p. what are the benefits of other email providers?
a. email services (gmail and mail.com) are available free of charge and offer a wide range of functionality, including the ability to create multiple email addresses, abundant storage space, and a wide variety of email management tools . Plus, these services are portable, meaning you can keep your email address if you ever move outside of Sparklight’s service area.
useful links
how to download calendars, contacts and email from your @cableone.net email account
set up email on a new device
how to create an email account using mail.com & transfer email contacts
how to automatically forward emails from mail.sparklight.net
how to sync contacts and calendar with ios
how to set up auto reply or out of office messages