Troubleshooting Outlook email setup

On November 7, 2017, aol made changes to its email account settings to help provide a more secure email experience for customers. Use the following steps to check your account settings and make sure you can still send and receive email using your aol account after November 7, 2016.

if you are using outlook for pc:

1. select file > account settings > account settings.

   select your aol account from the list on the email tab then click change.

   in the pop and imap account settings box, select more settings.

   select the outgoing server tab and make sure the box marked my outgoing server (smtp requires authentication) is checked. if not, check the box.

   select the advanced tab and make sure you are using the following settings if you have an imap account:

   • incoming server (imap): 993

     use the following type of encrypted connection: ssl/tls or ssl

     outgoing server (smtp): 465 or 587

     use the following type of encrypted connection: ssl/tls, ssl, tls or auto

     If you have a popup account, your options will be a little different. make sure you are using this configuration:

     • incoming server (pop): 995

       use the following type of encrypted connection: ssl/tls (or ssl)

       outgoing server (smtp): 465 or 587

       use the following type of encrypted connection: ssl/tls, ssl, tls or auto

       if you are using outlook 2007:

       1. select tools > account settings.

          select your aol account from the list on the email tab then click change.

          in the pop and imap account settings box, select more settings.

          select the outgoing server tab and check the box marked my outgoing server (smtp requires authentication).

          select the advanced tab and make sure you are using the following settings if you have an imap account:

          • incoming server (imap): 993

            use the following type of encrypted connection: ssl

            outgoing server (smtp): 465

            use the following type of encrypted connection: ssl or tls

            If you have a popup account, your options will be a little different. make sure you are using this configuration:

            • incoming server (pop): 995

              use the following type of encrypted connection: ssl/tls

              outgoing server (smtp): 465 or 587

              use the following type of encrypted connection: ssl or tls

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