Introduction
Are you tired of Skype crashing in the middle of your important video calls? Do you feel frustrated when you try to restart the application, but it keeps crashing unexpectedly? If yes, then you’re not alone. Many users face this issue, and it can be extremely annoying. However, this problem is not unsolvable, and you can fix it with a few simple steps.
In this article, I will discuss the reasons behind Skype crashing and suggest some effective solutions to fix the issue. Whether you’re a casual user or rely on Skype for your business, this article will help you understand why Skype crashes and what you can do to prevent it. Let’s get started.
Common Causes of Skype Crashing
Skype is a popular video conferencing application that connects people from all over the world. However, it can be frustrating when the application crashes unexpectedly. Here are some common reasons why Skype crashes:
Incompatibility with the Operating System
Skype may not be compatible with your operating system, causing it to crash. For example, if you’re using an outdated version of Windows or Mac OS, Skype may not run smoothly.
Outdated Version of Skype
If you’re using an outdated version of Skype, it may not be compatible with your operating system, causing it to crash. Make sure to update Skype regularly to avoid this issue.
Insufficient System Requirements
If your computer doesn’t meet the minimum system requirements for Skype, it may crash. Check the system requirements for Skype and make sure your computer meets them.
Conflicting Applications
Sometimes, other applications on your computer can conflict with Skype and cause it to crash. Make sure to close all other applications before using Skype.
Network Connectivity Issues
Poor network connectivity can also cause Skype to crash. If your internet connection is slow or unstable, it may affect Skype’s performance. Make sure to have a stable and fast internet connection before using Skype.
How to Troubleshoot Skype Crashes
Check for updates
The first step to troubleshoot Skype crashes is to check for updates. Sometimes, outdated software can cause compatibility issues that lead to crashes. To check for updates on Windows, go to Help > Check for Updates. On Mac, go to Skype > Check for Updates. If there are any updates available, install them and restart Skype.
Restart Skype and your computer
If checking for updates doesn’t solve the issue, try restarting Skype and your computer. This can help clear any temporary glitches that might be causing the crashes. To restart Skype, simply close the application and reopen it. To restart your computer, go to Start > Power > Restart (on Windows) or Apple menu > Restart (on Mac).
Clear Skype cache and cookies
Clearing Skype cache and cookies can also help troubleshoot crashes. To clear the cache and cookies on Windows, go to Tools > Options > Privacy > Clear history (on Skype version 7) or File > Settings > Privacy > Clear history (on Skype version 8). On Mac, go to Skype > Privacy > Clear history.
Disable conflicting applications
Conflicting applications can sometimes cause Skype to crash. To troubleshoot this issue, try disabling other applications running on your computer while using Skype. This will free up system resources and can help prevent conflicts.
Adjust network settings
Network connectivity issues can also cause Skype crashes. To troubleshoot this issue, try adjusting your network settings. If you’re using Wi-Fi, try connecting your computer directly to the modem via an Ethernet cable. You can also try resetting your modem/router or contacting your internet service provider for assistance.
Advanced Solutions for Skype Crashes
Reinstall Skype
If none of the previous solutions worked, you might need to uninstall and reinstall Skype. This will ensure that you have the latest version of the application and that any corrupted files or settings are removed.
To uninstall Skype, go to the Control Panel and select “Programs and Features.” Find Skype in the list of installed programs, right-click on it, and select “Uninstall.” Follow the prompts to complete the uninstallation process.
To reinstall Skype, go to the official Skype website and download the latest version of the application. Once downloaded, run the installation wizard and follow the prompts to complete the installation process.
Reset Skype settings
If Skype is still crashing, you might need to reset its settings to default. This will remove any custom settings or configurations that might be causing the issue.
To reset Skype settings, open Skype and go to “Tools” > “Options” > “Advanced” > “Reset.” Check the boxes for “Delete my sign-in info” and “Reset to default settings,” and click the “Reset” button.
Update device drivers
Outdated or corrupted device drivers can cause Skype to crash. To ensure that your device drivers are up to date, go to the manufacturer’s website and download the latest versions of the drivers for your computer’s hardware components.
Disable graphics acceleration
Skype uses graphics acceleration to enhance the quality of video calls. However, sometimes, this feature can cause Skype to crash. To disable graphics acceleration, go to “Tools” > “Options” > “Advanced” > “Display” and uncheck the box for “Enable hardware acceleration.”
Contact Skype Support
If none of the previous solutions worked, you can contact Skype Support for further assistance. They have a team of experts who can help you diagnose and fix the issue. To contact Skype Support, go to their website and submit a support request.
Preventing Skype Crashes
Skype crashing unexpectedly can be frustrating, but luckily, there are ways to prevent it from happening. Here are some tips to ensure that your Skype runs smoothly without any issues.
Regularly Update Skype and Your Operating System
One of the main reasons why Skype crashes is outdated software. Therefore, it is essential to keep your Skype and operating system up to date with the latest updates. Regular updates fix bugs, improve performance, and add new features. By updating Skype and your operating system, you can prevent Skype crashes caused by compatibility issues.
Maintain Sufficient System Requirements
Ensure that your computer meets the minimum system requirements to run Skype. Insufficient system requirements can cause Skype to crash unexpectedly. Check the system requirements for the latest version of Skype and ensure that your computer meets them.
Avoid Running Conflicting Applications
Other applications running on your computer can conflict with Skype and cause it to crash. Therefore, it is best to avoid running any applications that are known to conflict with Skype. If you’re unsure, check with Skype support or do a quick Google search to see if any applications are known to conflict with Skype.
Check Network Connectivity
Poor internet connectivity can also cause Skype to crash. Check your internet connection and ensure that it is stable and fast enough to support Skype calls. If you’re using a wireless network, try switching to a wired connection for a stronger and more stable connection.
Use Skype Diagnostic Tools
Skype has built-in diagnostic tools to help you troubleshoot and fix issues. If you’re experiencing Skype crashes frequently, try using the Skype Diagnostic tool to diagnose and fix the problem. The tool will check your internet connection, audio and video settings, and other system settings to identify any issues that may be causing Skype to crash.
By following these tips, you can prevent Skype from crashing unexpectedly and ensure that your Skype calls run smoothly without any interruptions.
Conclusion
In conclusion, Skype crashing unexpectedly can be a frustrating and disruptive experience, but it doesn’t have to be a permanent issue. By following the steps outlined in this article, you can troubleshoot and fix the issue, and even take preventative measures to avoid it in the future.
Remember to keep your Skype application and operating system up to date, maintain sufficient system requirements, avoid running conflicting applications, and check your network connectivity. If all else fails, contacting Skype Support and seeking further assistance can be helpful.
Don’t let Skype crashes ruin your video call experience. Take control of the situation, and get back to having seamless and uninterrupted video calls.