Some users have said on Google forums that their Gmail accounts aren’t receiving any emails. Those users might still be able to send emails, but they don’t receive any.
why can’t i receive emails in gmail? I’m not getting my emails! We have heard your questions and cries for help, and we have resolved this issue.
in some specific cases, even though you receive emails, gmail loads slowly.
why is my gmail not receiving emails?
first of all, check if gmail services are online because google suffered outages from time to time. we explain below exactly how to do it.
You may not receive gmail messages due to filters, insufficient account storage, antivirus firewalls, or just some browser settings.
In other more extreme cases, these same items have been reported to cause gmail to not load at all. so please read below for the most important fixes for gmail account not receiving emails.
what should i do if my gmail is not receiving emails?
If your gmail account is not receiving emails, please open it in a different browser and check if the problem persists. you can use any other browser for this purpose, but we recommend opera.
This browser is built on the chrome engine, but unlike chrome, it won’t send your data to google.
It is worth mentioning that this browser has built-in adblock, vpn, privacy, tracking and malware protection, making it one of the safest browsers online.
1. gmail is down?
It may be the case that the gmail service is temporarily down. To check if this is the case, open the downdetector website in a browser.
Enter the keyword gmail in the search box for that website and press the return key. then click on gmail to see if there is an outage. if so, wait for google to fix the outage.
2. check your spam folder
- Log into your Gmail account and click the More option from the left pane.
- Now, select the Spam folder and check if the emails you were waiting for are into the list. You should know that emails don’t stay in this folder for more than 30 days because after that, they are deleted.
- If you find a useful email you were looking for, click on it, then hit the Report not spam button. The message will be recovered and transferred into the Inbox folder and the next time you receive an email from that address, it will not be considered spam anymore.
gmail has a pretty good spam filter, but sometimes even harmless messages from trustworthy senders can end up in the spam folder, so it makes sense that if you’re missing some messages, check that storage .
3. check gmail storage quota
- Open Google Drive and log into your account.
- The maximum freely allocated storage space for all the Google services is 15 GB combined and in the lower left part, you will see exactly how much is occupied.
- If you have reached the 15 GB storage mark will need to free up some space. To do that, open Gmail in a browser.
- Then select some emails to delete and click the Delete button.
- Click More on the left of Gmail’s tab, click the Thrash bin to open it, and select the Empty Thrash now option.
- Thereafter, you will start receiving Gmail emails again.
you can’t receive emails when you don’t have free space in gmail, and if that happens you will encounter gmail storage full not receiving emails issue.
The above solution is temporary, but you might also consider purchasing more storage space.
Also, if you are tired of gmail issues, we suggest you try a third party email client as this service is much more stable and has less downtime.
mailbird acts as an umbrella hub for all your email addresses (yahoo, gmail, etc.), allowing you to have better control over your emails.
⇒ get mailbird
4. remove email filters
- While you’re logged into your Gmail account, click the Settings button and selecting See all settings.
- Click Filters and Blocked Addresses, select all filters listed on that tab, and press the Delete button to erase the filters.
The reason you can’t receive some emails from certain people is that you have somehow blocked them by creating a filter, but this solution will remove that blocking.
5. disable email forwarding
- Click the Settings button in Gmail and select the See all settings option.
- Select Forwarding and POP/IMAP to open that tab, then click the Disable forwarding option there.
- Click the Save Changes button on the bottom of the page.
6. disable or configure firewalls
- Right click the taskbar and select Task Manager.
- Click on the Startup tab, then right click the antivirus from the list and select Disable.
Some antivirus programs also include firewalls which can also block emails from gmail. therefore, try to remove antivirus utilities from system startup, which will prevent them from running when users start windows.
If you receive emails from gmail after restarting windows, your antivirus software must have blocked the emails when it was running.
Alternatively, users can configure their antivirus utilities to prevent it from blocking emails, or they can uninstall the antivirus and use a windows 10 compatible antivirus.
gmail is not receiving emails from a sender
check if the email was delivered
- Sign in to your Google Admin console.
- Enter your username and password.
- Now go to Reports and select Email Log Search.
- Select the desired date range from the Date section.
- Now enter the search information for that message.
- Check the messages and their delivery status.
- If the message was delivered, try the solutions mentioned above to fix it.
gmail not receiving outlook emails
This problem can occur due to problems with the outlook server or gmail settings. We covered a similar issue in our gmail emails not sending to outlook guide, so be sure to check it out for more solutions.
if the problem persists you may need to contact gmail or outlook support team as the problem is most likely server related.
gmail does not receive mail but can send
In case your storage quota has been exceeded, it’s a good idea to check it and free up some space. we described this issue in solution 3, so be sure to check it out if you haven’t already.
If that method doesn’t work for you, be sure to try other solutions mentioned in this guide.
gmail not receiving emails after deleting
This problem is closely related to the previous one, and if you deleted emails and freed up space, but gmail is not working, you need to delete the files from google drive.
gmail and google drive share the same storage space, so if you’ve uploaded a lot of files to google drive, you may be using up most of your storage space.
gmail not receiving emails on iphone
1. switch account
- Open the Gmail app.
- Now tap your profile picture in the top right.
- Make sure you have the correct account selected.
2. re-enable account access
- Visit Google’s Unlock Captcha page.
- Tap on Continue.
- Now try logging in back to your Gmail account.
3. enable background update
- Open Settings.
- Select General.
- Now go to Background App Refresh.
- Enable Background App Refresh.
- Make sure it’s enabled for Gmail.
After enabling this feature, check if the problem persists.
4. log out of the gmail app
- Tap your profile icon in the top right.
- Next tap on Manage accounts on this device.
- Now tap Remove from this device.
- Once the account is removed, repeat the steps from above, but this time select Add another account.
gmail not receiving emails on android
check imap and pop settings
- Go to your POP/IMAP page.
- Locate POP and IMAP settings and make sure they are enabled.
- Save changes.
You can also try logging out of your account and logging back in or turning off port forwarding, as shown in solution 5.
Those are the most likely solutions if gmail stopped receiving emails, so be sure to try them all.
The problems your users have reported regarding their use of gmail can be wide ranging, including emails disappearing or seeing the most common error that something went wrong.
Feel free to share your experience with us and if you have any suggestions, please use the comments section below this guide.